Outlet Manager - Indian Restaurant

BANYAN TREE; Doha; On-site; QAR 300,000 - 420,000; Full time

Job summary

Raffles The Palm in Doha is seeking an Outlet Manager - Qalamkari to oversee the outlet's operations and uphold the highest standards of service and professional management. The role focuses on directing staff, ensuring product knowledge, and maintaining quality across all F&B activities.

Reporting to the senior F&B leadership, you will supervise day-to-day operations, manage guest satisfaction, and ensure compliance with policies while driving performance and training initiatives.

Qualifications

• Responsibilities include motivating and supervising outlet staff, maintaining training programs, and ensuring product knowledge.

Responsibilities

• Motivate discipline direct and supervise the work of all employees in the outlet
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the outlet
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements and update performance logs accordingly
• Conduct daily role plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel s service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager Housekeeping and Engineering Department
• Control stock of all equipment in the outlet
• Constantly monitor staff s appearance attitude and degree of professionalism

Job description

We invite you to join the world of luxury hospitality at Raffles The Palm as our new Outlet Manager - Qalamkari Reporting to the Assistant Director of Food amp Beverage Director of Food amp Beverage you will be responsible for managing the overall operations of the outlet in accordance with established objectives ensuring the highest standards of professional management and administration while fostering effective fair and equitable personnel development

Key Roles amp Responsibilities

• Motivate discipline direct and supervise the work of all employees in the outlet
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the outlet
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F amp B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food amp beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements and update performance logs accordingly
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel s service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager Housekeeping and Engineering Department
• Control stock of all equipment in the outlet
• Constantly monitor staff s appearance attitude and degree of professionalism

Company Description