Outlet Manager – Indian Restaurant

Jobf0; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Banyan Tree Doha invites applications for an Outlet Manager – Qalamkari to oversee all outlet operations, ensure exceptional service, and uphold luxury standards. Reporting to the F&B leadership, you will lead a diverse team, drive training initiatives, and manage daily activities to deliver memorable guest experiences.

The role emphasizes staff development, strict adherence to F&B policies, inventory control, and balanced labour planning in a luxury environment.

Qualifications

• Proven leadership and staff development abilities
• Strong operations and service standards focus
• Excellent guest relations and problem solving

Responsibilities

• Motivate and supervise outlet staff to meet standards
• Develop training programs to ensure professionalism
• Oversee day-to-day outlet operations and service quality
• Handle complaints and service recovery effectively
• Ensure compliance with F&B policies and procedures
• Maintain product knowledge across staff
• Monitor food and beverage quality and presentation
• Adhere to established financial procedures and budgeting
• Hold regular performance reviews and target setting
• Ensure grooming and hygiene standards are consistently met
• Schedule staff within budgeted labour costs
• Coordinate maintenance and inventory with related departments
• Maintain clear daily operation logs
• Build guest databases and loyalty records
• Oversee stock of equipment and outlet cleanliness
• Monitor staff appearance, attitude and professionalism

Skills

Leadership

Staff Training

Operations Management

Guest Service

Job description

We invite you to join the world of luxury hospitality at Raffles The Palm as our newOutlet Manager – QalamkariReporting to the Assistant Director of Food & Beverage / Director of Food & Beverage, you will be responsible for managing the overall operations of the outlet in accordance with established objectives, ensuring the highest standards of professional management and administration, while fostering effective, fair, and equitable personnel development.

Key Roles & Responsibilities

• Motivate, discipline, direct and supervise the work of all employees in the outlet
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the outlet
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel’s service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
• Control stock of all equipment in the outlet
• Constantly monitor staff’s appearance, attitude and degree of professionalism

Additional Information

• Attention to detail
• Reliability and strong work ethic
• Ability to follow instructions and take initiativ
• Creativity and passion for food

Company Description

Why work for Banyan Tree Doha?
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.