Guest Experience Bellman

Ennismore; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Mondrian Doha is seeking a Bellman to warmly greet guests, assist with luggage, escort guests to rooms, and promote hotel outlets. The role emphasizes knowledgeable service, city guidance, and a welcoming presence across eight locations within the hotel. You will work in Front Office, delivering gracious and attentive support to guests throughout their stay.

The position is full-time, with a focus on professional hospitality and delivering memorable guest experiences in a luxury environment.

Qualifications

• Knowledge of hotel services.
• Knowledge of local city happenings.

Responsibilities

• Greet arriving guests and retrieve their luggage.
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa).
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort.
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Ensure that luggage has been stored safely according to prescribed procedures.
• Ensure that the luggage storage area is kept clean and tidy at all times.
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’.
• Be fully aware of what functions are going on in the hotel.
• Provide gracious, attentive, and friendly service.

Skills

Knowledge of hotel services

Knowledge of local city happenings

Job description

Mondrian Doha is seeking a Bellman to warmly greet guests, assist with luggage, escort guests to rooms, and promote hotel outlets. The role emphasizes knowledgeable service, city guidance, and a welcoming presence across eight locations within the hotel. You will work in Front Office, delivering gracious and attentive support to guests throughout their stay.

The position is full-time, with a focus on professional hospitality and delivering memorable guest experiences in a luxury environment.