Lux Spa Receptionist — Elevate Guest Experience

The Ned City of London Sales; Doha; On-site; QAR 36,000 - 72,000; Full time

Benefits offered by this job

Company-provided accommodation

Private medical insurance

21 calendar days annual leave

11 paid public holidays

End of service benefits

Complimentary meals

Exclusive hotel and dining rates

Career progression opportunities

Job summary

The Ned Doha is seeking a Spa Receptionist to be the first point of contact for guests, bringing warmth, grace, and attentiveness to every interaction. You will manage appointment scheduling, guest information, and front-desk duties for a luxury spa environment in Doha.

Ideal candidates will have prior receptionist or guest-facing experience in luxury hospitality, superb communication, and a polished presence.

Qualifications

• Previous experience in a receptionist or guest-facing role, ideally within a luxury spa, hotel, or wellness environment.
• A warm, polished, and professional presence.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.

Responsibilities

• Organise scheduling of appointments to maximize use of time and profitability whilst ensuring that the client's needs are of first importance.
• Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.
• Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
• Respond to all guest enquiries promptly and efficiently.
• Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety.
• Maintain the cleanliness, presentation and organisation of the reception area at all times.
• Maximise sales by driving up selling and cross selling both on reception and on the telephone.

Skills

Customer service

Hospitality

Communication skills

Attention to detail

Booking administration

Job description

The Ned Doha is seeking a Spa Receptionist to be the first point of contact for guests, bringing warmth, grace, and attentiveness to every interaction. You will manage appointment scheduling, guest information, and front-desk duties for a luxury spa environment in Doha.

Ideal candidates will have prior receptionist or guest-facing experience in luxury hospitality, superb communication, and a polished presence.