Luxury Spa Receptionist — Warm Guest Concierge

The Ned & Ned's Club; Doha; On-site; QAR 48,000 - 72,000; Full time

Benefits offered by this job

Company-provided accommodation

Company-provided transportation

Annual leave & holidays

Private Medical Insurance

Job summary

The Ned Doha is seeking a warm, professional Spa Receptionist to be the first point of contact for guests in a luxury hotel setting. You will manage appointments, collect guest information, and provide information on spa facilities, ensuring an exceptional guest experience.

Ideal candidates have previous receptionist experience in luxury hospitality, strong communication skills, and attentiveness to detail.

Qualifications

• Previous experience in a receptionist or guest-facing role, ideally within a luxury spa, hotel, or wellness environment.
• A warm, polished, and professional presence.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Confidence in handling bookings and administrative tasks.
• A genuine passion for wellness and delivering exceptional guest experiences.
• Ability to speak arabic would be an additional advantage.

Responsibilities

• Organise scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
• Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
• Respond to all guest enquiries promptly and efficiently.
• Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety.
• Maintain the cleanliness, presentation and organisation of the reception area at all times.
• Ensure that adequate supplies of all public information material are available and are in immaculate condition.
• Record and track turn away business and repeat guests through the Spa Software system. Report as required by management.
• Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
• Answer telephones within three rings and in a professional manner, following brand standards. Answer all internet and external phone calls in the same professional manner.
• Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available.
• Ensure turn away business and repeat guests are accurately tracked by the Spa Reception team through the Spa Software.
• Maximise sales by driving up selling and cross selling both on reception and on the telephone.

Skills

Receptionist

Guest service

Communication skills

Wellness hospitality

Job description

The Ned Doha is seeking a warm, professional Spa Receptionist to be the first point of contact for guests in a luxury hotel setting. You will manage appointments, collect guest information, and provide information on spa facilities, ensuring an exceptional guest experience.

Ideal candidates have previous receptionist experience in luxury hospitality, strong communication skills, and attentiveness to detail.