Lux Hotel Telephone Operator — Elite Guest Service

IHG Hotels & Resorts; Doha; On-site; QAR 33,000 - 50,000; Full time

Job summary

IHG Hotels & Resorts in Doha seeks a Telephone Operator for Kimpton Doha, a luxury lifestyle hotel. You will handle guest calls, coordinate wake-up calls, and assist with directory inquiries, ensuring privacy and service excellence.

The role emphasizes strong English communication, courteous service, and the ability to work under pressure in a luxury environment. Arabic language skills are a plus, and computer literacy is required.

Qualifications

• Minimum 1 year of experience in a Telephone Operator or hotel position.
• Excellent verbal and written communication in English.
• Arabic language knowledge is an advantage for guest interactions.

Responsibilities

• Handle all incoming and outgoing calls professionally and courteously.
• Record and coordinate guest wake-up calls accurately and on time.
• Assist guests with international calls, directory inquiries, and general telephone requests.

Skills

English communication

Arabic (advantage)

Telephone etiquette

Interpersonal skills

Computer skills

Work under pressure

Job description

IHG Hotels & Resorts in Doha seeks a Telephone Operator for Kimpton Doha, a luxury lifestyle hotel. You will handle guest calls, coordinate wake-up calls, and assist with directory inquiries, ensuring privacy and service excellence.

The role emphasizes strong English communication, courteous service, and the ability to work under pressure in a luxury environment. Arabic language skills are a plus, and computer literacy is required.