Telephone Operator

InterContinental Hotels Group; Doha; On-site; QAR 36,000 - 58,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Extensive training

Job summary

Kimpton Doha, part of InterContinental Hotels Group, is seeking a Telephone Operator with luxury hotel experience. You will handle all incoming and outgoing calls, coordinate wake-up calls, assist guests with international calls, and support guest services while maintaining confidentiality.

Minimum 1 year experience; fluent English; Arabic language an advantage. We offer a competitive salary, full uniform, generous room discounts, and extensive training in a dynamic luxury environment.

Qualifications

• Minimum 1 year of experience in a similar Telephone Operator or hotel position.
• Good verbal and written communication skills in English.
• Knowledge of Arabic is an advantage, with the ability to communicate with Arabic-speaking guests preferred.
• Excellent telephone etiquette and customer service skills.
• Strong interpersonal skills with a professional and friendly attitude.
• Good computer and business center equipment skills.
• Ability to work efficiently under pressure while maintaining guest confidentiality and attention to detail.

Responsibilities

• Handle all incoming and outgoing calls professionally and courteously.
• Record and coordinate guest wake-up calls accurately and on time.
• Assist guests with international calls, directory enquiries, and general telephone requests.
• Page guests and staff members in coordination with the relevant departments.
• Handle guest requests and complaints promptly while maintaining guest privacy and confidentiality.
• Maintain accurate daily records, logbook entries, hotel information, and airline schedules.
• Promote hotel services and facilities while ensuring the cleanliness and proper operation of the work area.

Skills

English fluency

Arabic language

Telephone etiquette

Customer service

Interpersonal skills

Computer skills

Work under pressure

Hotel experience

Job description

Join our extraordinary world! Distinguished design, superlative style,warm and genuine service make this Luxury & Lifestyle Collection truly unique and special. With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join our team at Kimpton Doha.

Just a stone’s throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Your role will be included but not limited to:

• Handle all incoming and outgoing calls professionally and courteously.
• Record and coordinate guest wake-up calls accurately and on time.
• Assist guests with international calls, directory enquiries, and general telephone requests.
• Page guests and staff members in coordination with the relevant departments.
• Handle guest requests and complaints promptly while maintaining guest privacy and confidentiality.
• Maintain accurate daily records, logbook entries, hotel information, and airline schedules.
• Promote hotel services and facilities while ensuring the cleanliness and proper operation of the work area.

Required Skills:

• Minimum 1 year of experience in a similar Telephone Operator or hotel position.
• Good verbal and written communication skills in English.
• Knowledge of Arabic is an advantage, with the ability to communicate with Arabic-speaking guests preferred.
• Excellent telephone etiquette and customer service skills.
• Strong interpersonal skills with a professional and friendly attitude.
• Good computer and business center equipment skills.
• Ability to work efficiently under pressure while maintaining guest confidentiality and attention to detail.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.