Lux Guest Services Coordinator - Accommodation Included

Jing Hau; Al Rayyan; On-site; QAR 37,000 - 44,000; Full time

Benefits offered by this job

Accommodation

Job summary

Jing Hau in Al-Rayyan is seeking a Guest Services Coordinator to deliver exceptional hospitality and guest support in a luxury hotel setting. You will greet guests, assist with check-in and check-out, respond to inquiries, and provide recommendations while maintaining a professional demeanor.

The role requires strong communication and problem-solving skills, the ability to multitask, and English proficiency; experience in hospitality is welcome but not required.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in hospitality or customer service preferred but not required.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in English; knowledge of other languages is a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist guests with check-in and check-out process.
• Respond to guest inquiries and requests promptly and efficiently.
• Provide recommendations for local attractions, restaurants, and activities.
• Handle guest complaints and resolve issues in a timely manner.
• Maintain a professional demeanor at all times while interacting with guests.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain knowledge of hotel services, amenities, and policies.
• Assist with scheduling guest transportation or reservations.
• Keep track of guest feedback and report any recurring issues.

Skills

Communication

Problem-solving

Multitasking

English proficiency

Customer service

Education

High school diploma

College degree preferred

Job description

Jing Hau in Al-Rayyan is seeking a Guest Services Coordinator to deliver exceptional hospitality and guest support in a luxury hotel setting. You will greet guests, assist with check-in and check-out, respond to inquiries, and provide recommendations while maintaining a professional demeanor.

The role requires strong communication and problem-solving skills, the ability to multitask, and English proficiency; experience in hospitality is welcome but not required.