Guest Services Coordinator

Jing Hau; Al Rayyan; On-site; QAR 37,000 - 44,000; Full time

Benefits offered by this job

Accommodation

Job summary

Jing Hau in Al-Rayyan is seeking a Guest Services Coordinator to deliver exceptional hospitality and guest support in a luxury hotel setting. You will greet guests, assist with check-in and check-out, respond to inquiries, and provide recommendations while maintaining a professional demeanor.

The role requires strong communication and problem-solving skills, the ability to multitask, and English proficiency; experience in hospitality is welcome but not required.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in hospitality or customer service preferred but not required.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in English; knowledge of other languages is a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist guests with check-in and check-out process.
• Respond to guest inquiries and requests promptly and efficiently.
• Provide recommendations for local attractions, restaurants, and activities.
• Handle guest complaints and resolve issues in a timely manner.
• Maintain a professional demeanor at all times while interacting with guests.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain knowledge of hotel services, amenities, and policies.
• Assist with scheduling guest transportation or reservations.
• Keep track of guest feedback and report any recurring issues.

Skills

Communication

Problem-solving

Multitasking

English proficiency

Customer service

Education

High school diploma

College degree preferred

Job description

Guest Services Coordinator

The Guest Services Coordinator is responsible for providing exceptional customer service and assistance to guests at a luxury hotel in Al-Rayyan. This position requires strong communication and problem-solving skills, as well as the ability to handle a variety of tasks in a fast-paced environment. The ideal candidate will have previous experience in hospitality or customer service, but this is not required. This role offers a salary of 1000$ per month and includes accommodation. Candidates from Africa or Egypt with proficiency in English are encouraged to apply, as well as students looking for part-time work.

Responsibilities

• Greet and welcome guests upon arrival


• Assist guests with check-in and check-out process


• Respond to guest inquiries and requests promptly and efficiently


• Provide recommendations for local attractions, restaurants, and activities


• Handle guest complaints and resolve issues in a timely manner


• Maintain a professional demeanor at all times while interacting with guests


• Coordinate with other hotel departments to ensure guest satisfaction


• Maintain knowledge of hotel services, amenities, and policies


• Assist with scheduling guest transportation or reservations


• Keep track of guest feedback and report any recurring issues

Requirements

• High school diploma or equivalent; college degree preferred


• Previous experience in hospitality or customer service preferred but not required


• Excellent communication skills, both verbal and written


• Strong problem-solving abilities


• Ability to multitask and prioritize tasks effectively


• Proficiency in English; knowledge of other languages is a plus


• Availability to work flexible hours including evenings, weekends, and holidays

If you are passionate about providing exceptional customer service and enjoy working in a dynamic environment, we encourage you to apply for the role of Guest Services Coordinator. This position offers the opportunity to work with an international team while living in Al-Rayyan. Accommodation is provided as part of the compensation package. Students looking for part-time work are also welcome to apply. We value diversity and encourage candidates from Africa and Egypt to apply.