Lounge Sales & Guest Experience Ambassador

Advanced Search Group; Doha; On-site; QAR 56,000 - 100,000; Full time

Job summary

Qatar Airways Group is seeking a proactive sales professional to promote Al Maha Services and lounges at the point of sale in Doha. You will handle walk-in customers, respond to enquiries, and convert opportunities into bookings while supporting the corporate sales team and daily sales activities.

The role requires a High School qualification with at least 1 year in sales or related field, and familiarity with airline/hotel booking systems. Arabic language knowledge is preferred.

Qualifications

• High School Qualification with minimum 1 year of job-related experience.
• Formal qualifications in sales or related field.
• Working knowledge of Microsoft Outlook/Word/Excel or similar.

Responsibilities

• Promote and sell Al Maha Services and lounges to walk-in customers to drive sales growth.
• Respond to customers' phone/email enquiries and generate sales from those enquiries.
• Upsell higher value Al Maha Services and add-on products to increase value and profitability per customer.
• Check-in customers to lounge(s) and manage lounge capacity to optimize experience.
• Support corporate sales team with client and event bookings.
• Assist with billing, cash/POS handling and daily close procedures.
• Ensure lounge areas meet high standard and compliance with SOPs.

Skills

Sales experience

Outlook/Word/Excel

Communication skills

Interpersonal skills

Arabic language

POS systems

Booking systems

Education

High School Diploma

Sales related qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

POS systems

Airline/hotel booking systems

Job description

Qatar Airways Group is seeking a proactive sales professional to promote Al Maha Services and lounges at the point of sale in Doha. You will handle walk-in customers, respond to enquiries, and convert opportunities into bookings while supporting the corporate sales team and daily sales activities.

The role requires a High School qualification with at least 1 year in sales or related field, and familiarity with airline/hotel booking systems. Arabic language knowledge is preferred.