Retail Sales

Jobs Global; Qatar; On-site; QAR 36,000 - 60,000; Full time

Job summary

Jobs Global is seeking a Sales Assistant - Russian Speaker for a placement in the Duty Free Area at Qatar's Airport. The role focuses on maximizing sales in luxury boutiques while delivering exceptional service and adhering to brand standards.

Ideal candidates have English proficiency, strong customer service experience, and willingness to relocate to Qatar. The position emphasizes high security awareness and stock control within a luxury retail environment.

Qualifications

• Relevant College or University qualification to min. Bachelor's degree
• Minimum 1 year of relevant experience
• Previous Retail and Customer Service experience OR
• Relevant Vocational, Tertiary or Trade qualification
• Minimum 3 years of work experience
• Must be willing to relocate to Qatar once get hired

Responsibilities

• Maximize sales in assigned Luxury Boutiques at every possible opportunity while ensuring that customers receive the highest level of service.
• Ensure the boutique is fully merchandised according to Brand layout and visual merchandising standards.
• Deliver a personalized and elevated experience with commercial success while representing the brand in an elegant and hospitable way.
• Maintain high security, stock accuracy and complete stock takes per Brand guidelines.
• Build long-term relationships with customers and provide exceptional after-sales service as per Brand guidelines.

Skills

Excellent English communication

Customer service

Interpersonal skills

Sales-focused

Proactive selling

Education

Bachelor's degree

Job description

Attention! This vacancy is temporarily suspended!

Sales Assistant - Russian Speaker position is for our client's company and the placement will be in the Duty Free Area in Qatar's Airport

Key Accountabilities

• Maximize sales in assigned Luxury Boutiques at every possible opportunity while ensuring that customers receive the highest level of service.
• Ensure that the boutique is fully merchandised according to the Brand layout and visual merchandising standards to maximize the selling opportunity.
• Embrace and follow daily the Brand experience during all interactions.
• Handle high-value merchandise and ensure all Security policies are followed as per the high-value stock handling process.
• Deliver a personalized and elevated experience with commercial success while representing the brand in an elegant and hospitable way. Deliver a consistent level of customer service to always score higher marks on mystery shop results conducted by Brands and companies as a 5-star shopping destination.
• Adhere to Luxury Brand guidelines in terms of the selling ceremony to be at par with global standards set out as per the DNA of the Brand.
• Build long-term relationships with customers to maximize return customers through consistent service excellence and provide exceptional after-sales service as per luxury Brand guidelines.
• Acknowledge and approach customers, and establish customer needs by asking open-ended questions.
• Introduce customers to other Brands or departments after serving their needs ensuring they leave the Boutique and shop feeling that they have been treated in a friendly and courteous manner.
• Ensure the complete, full range of stock is on display at all times as per the Brand guidelines.
• Maintain standards of the Brand by keeping the merchandise and surrounding area clean and tidy.
• properly store the merchandise to avoid breakage or damage.
• Ensure the merchandise is displayed to the highest Visual Merchandising (VM) standards as per the Brand guidelines to be attractive and pleasing to customers which aids in the selling process.
• Maintain the highest level of accuracy when checking and counting the high-value items.
• Maintain the highest level of inventory control daily. Notify the Brand Manager / Company Security of any discrepancies immediately.
• Ensure the highest level of precision during quarterly stock takes.
• Ensure the highest level of confidentiality about all company documentation, information and statistics.
• Ensure that a high degree of security on stock and cash prevails at all times. Ensure that the Supervisor/ Brand Manager/ company Security is immediately notified of any breach of security as per the Security SOP for Brands and Boutiques.
• Ensure awareness of the HOT SPOT of Theft- Prone Areas. When showing items, be prepared with display pads/ trays, cleaning cloth, pens, calculator and any other tools to avoid the need to step away. Pay attention to each customer and each piece of item being shown.
• Ensure the float is correct and that all keyed information into the POS terminal is done accurately.
• Process customer transactions efficiently and must present the receipts at all times to customers.
• Handle money/ Traveller's Cheques/ Credit Cards and any other form of payment in a safe, secure and responsible manner
• Responsible for the cash variances at the end of the shift.

Qualifications About you The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification to min. Bachelor's degree
• Minimum 1 year of relevant experience
• Previous Retail and Customer Service experience OR
• Relevant Vocational, Tertiary or Trade qualification
• Minimum 3 years of work experience
• Previous Retail and Customer Service experience
• Must be willing to relocate to Qatar once get hired

Job Specific Skills

• Demonstrate excellence in selling, styling and wardrobing skills
• Demonstrate creativity in generating new business in the role
• Effective English communication- both written and spoken
• Strong customer service and interpersonal skills
• Brand specific Sales Training, Merchandising Training along with product knowledge training on an ongoing and continuous basis
• Proactive approach to selling
• Follow personal hygiene and grooming standards as set out by the company and the Brand
• Behave politely and professionally while on duty and show the highest regard for all our customers at all times
• Confident, integrity-oriented, pleasant and approachable
• Follow the Code of Ethics and Standard of Professional Conduct at all times.

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