Learning & Quality Leader - Luxury Hospitality

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 180,000 - 260,000; Full time

Benefits offered by this job

Accommodation included

Flight tickets

Medical Insurance

Job summary

The Ritz-Carlton Doha is seeking a Quality Assurance leader to drive the hotel's quality program, training, and continuous improvement initiatives. This role focuses on data collection, defect trend analysis, and guest satisfaction, aligning with brand standards and financial controls.

You will partner with executive leadership to implement QA processes, monitor training outcomes, and lead problem-solving teams to deliver exceptional guest experiences at a premier luxury property.

Qualifications

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• Experience and/or knowledge of hotel business; ability to understand quality management practices and teach to others; ability to understand data collection methods; knowledge of budget preparation and cost control; working knowledge of statistical measurement tools; effective presentation skills; detail orientation and analytical skills.

Responsibilities

• Attends daily executive committee meetings to give real time updates on hotel performance; address guest incidences and attends monthly department meetings to enhance quality training.
• Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
• Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.
• Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
• Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
• Drives several initiatives for business standard audits and guestvoice.
• Conducts monthly audit to verify compliance with company and brand standards.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.
• Completes other reasonable duties as requested by leadership.

Skills

Quality assurance

Data analysis

Budgeting

Problem solving

Presentation skills

Education

2-year degree

Bachelor’s degree

Tools

Database software

Microsoft Excel

Job description

The Ritz-Carlton Doha is seeking a Quality Assurance leader to drive the hotel's quality program, training, and continuous improvement initiatives. This role focuses on data collection, defect trend analysis, and guest satisfaction, aligning with brand standards and financial controls.

You will partner with executive leadership to implement QA processes, monitor training outcomes, and lead problem-solving teams to deliver exceptional guest experiences at a premier luxury property.