Learning & Development Supervisor - Luxury Hospitality

Four Seasons Hotels Ltd; Doha; On-site; QAR 120,000 - 180,000; Full time

Benefits offered by this job

Complimentary hotel stays

Discounted hotel stays

Medical, Dental, and Vision

Job summary

Four Seasons Resort Doha is seeking a Learning & Development Supervisor to champion our people-centric culture. You will design and deliver development programs, embed service standards, and partner with leaders to close performance gaps across departments.

You will coordinate onboarding, compliance, leadership development, and culture initiatives, ensuring every program aligns with Four Seasons standards and business goals, while maintaining a superior guest experience.

Qualifications

• Minimum 2 years of experience in a learning, training, talent development, human resources, or related role.
• Degree or Diploma in Learning & Development, Human Resources, Organizational Development, Hospitality Management, Business Administration, Education, Psychology, or a related field preferred but not required.
• Experience in hotel operations, preferably luxury hospitality or another customer-centric service environment will be an advantage.
• Experience working with diverse cultures.
• Excellent presentation & facilitation skills
• Strong communication, facilitation, coaching, influencing, and organizational skills.
• A proactive, professional, and service-oriented approach.

Responsibilities

• Develop and implement the annual Learning & Development strategy in collaboration with the Learning & Development Manager.
• Manage and facilitate Embark and other core Four Seasons learning programs in collaboration with relevant presenters.
• Maintain and develop the Certified Departmental Trainer (CDT) programme and coach Departmental Trainers.
• Partner with the L&D Manager, Operational Leads to identify performance gaps and determine appropriate learning and development solutions.
• Manage mandatory, ethics, safety, compliance, and service-related learning requirements.
• Drive employee engagement, recognition, appreciation, wellbeing, and employee experience initiatives across the employee journey.
• Support employee services and P&C related initiatives in collaboration with People & Culture and operational teams.
• Manage learning and employee experience budgets, resources, systems, records, and external providers.
• Partner with the P&C Lead to drive hotel-wide learning, culture, employee experience.

Skills

Learning & Development

Training

HR

Hospitality management

Education

L&D degree

Job description

Four Seasons Resort Doha is seeking a Learning & Development Supervisor to champion our people-centric culture. You will design and deliver development programs, embed service standards, and partner with leaders to close performance gaps across departments.

You will coordinate onboarding, compliance, leadership development, and culture initiatives, ensuring every program aligns with Four Seasons standards and business goals, while maintaining a superior guest experience.