Learning & Development Supervisor

Four Seasons Hotel; Doha; On-site; QAR 150,000 - 230,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Complimentary/Discounted hotel stays

Job summary

Four Seasons Hotel Doha is seeking a Learning & Development Supervisor to champion a learning culture and elevate employee performance across the People & Culture team.

You will design, coordinate and deliver onboarding, ethics, safety and service training, collaborate with department leaders, and drive engagement—creating exceptional experiences for colleagues and guests in a luxury hospitality environment.

Qualifications

• Minimum 2 years of experience in learning, training, talent development, human resources or related role.
• Degree or Diploma in Learning & Development, Human Resources, Organizational Development, Hospitality Management, Business Administration, Education, Psychology, or a related field.
• Experience in hotel operations, preferably luxury hospitality or another customer-centric service environment.
• Excellent Presentation & facilitation skills; strong communication, facilitation, coaching, influencing and organizational skills.

Responsibilities

• Develop and implement the annual Learning & Development strategy in collaboration with the L&D Manager.
• Manage and facilitate Embark and other core Four Seasons learning programs in collaboration with relevant presenters.
• Maintain and develop the Certified Departmental Trainer (CDT) programme and coach Departmental Trainers.
• Identify performance gaps and determine appropriate learning and development solutions.
• Drive employee engagement, recognition, appreciation, wellbeing and employee experience initiatives across the employee journey.

Skills

Presentation skills

Communication skills

Facilitation

Coaching

Influencing

Education

Degree or Diploma in Learning & Development, HR, OD, Hospitality Management, Business Administration, Education, Psychology

Job description

Responsibilities

The Learning amp Development Supervisor is a culture champion within the People amp Culture team dedicated to supporting Four Seasons commitment to creating exceptional employee and guest experiences This role helps foster a learning culture that empowers employees to realize their potential deliver genuine hospitality and uphold the values and standards of Four Seasons Working closely with the Learning amp Development Manager and department leaders the Learning amp Development Supervisor supports the design coordination and delivery of learning initiatives that enhance employee performance engagement and career growth The role ensures the effective execution of onboarding compliance leadership development service culture and skills-based training programs while maintaining alignment with Four Seasons service standards and business objectives

What You Will Do

Develop and implement the annual Learning amp Development strategy in collaboration with the Learning amp Development Manager Manage and facilitate Embark and other core Four Seasons learning programs in collaboration with relevant presenters Maintain and develop the Certified Departmental Trainer CDT programme and coach Departmental Trainers Partner with the L amp D Manager Operational Leads to identify performance gaps and determine appropriate learning and development solutions Manage mandatory ethics safety compliance and service-related learning requirements Drive employee engagement recognition appreciation wellbeing and employee experience initiatives across the employee journey Support employee services and P amp C related initiatives in collaboration with People amp Culture and operational teams Manage learning and employee experience budgets resources systems records and external providers Partner with the P amp C Lead to drive hotel-wide learning culture employee experience

What You Bring

Minimum 2 years of experience in a learning training talent development human resources or related role Degree or Diploma in Learning amp Development Human Resources Organizational Development Hospitality Management Business Administration Education Psychology or a related field preferred but not required Experience in hotel operations preferably luxury hospitality or another customer-centric service environment will be an advantage Experience working with diverse cultures Excellent Presentation amp facilitation skills Strong communication facilitation coaching influencing and organizational skills A proactive professional and service-oriented approach

Our Offering

Four Seasons believes in offering the best to the best check out some of our amazing benefits An opportunity to be a part of a cohesive team with opportunities to build a successful career with global potential The opportunity to engage in a diverse and challenging work environment Complimentary and or Discounted Hotel Stays Competitive Salary Tax-Free Excellent Benefits Package that includes Medical Dental and vision

Work Authorization

Hotel will apply for the work authorization for a successful candidate Minimum 2 years of experience in a learning, training, talent development, human resources, or related role. Degree or Diploma in Learning & Development, Human Resources, Organizational Development, Hospitality Management, Business Administration, Education, Psychology, or a related field preferred but not required. Experience in hotel operations, preferably luxury hospitality or another customer-centric service environment will be an advantage. Experience working with diverse cultures. Excellent Presentation & facilitation skills Strong communication, facilitation, coaching, influencing, and organizational skills. A proactive, professional, and service-oriented approach. Minimum 2 years of experience in a learning, training, talent development, human resources, or related role. Degree or Diploma in Learning & Development, Human Resources, Organizational Development, Hospitality Management, Business Administration, Education, Psychology, or a related field preferred but not required. Experience in hotel operations, preferably luxury hospitality or another customer-centric service environment will be an advantage. Experience working with diverse cultures. Excellent Presentation & facilitation skills Strong communication, facilitation, coaching, influencing, and organizational skills. A proactive, professional, and service-oriented approach.