Key Account Manager

KONE; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

KONE Middle East, Turkey & Africa is seeking a driven Key Account Manager for Doha, Qatar. You will manage strategic customers, drive opportunities with account teams and build robust relationships across organizations to maximize KONE’s share and profitability.

You will oversee tender and contract management, maintain data integrity, and develop value propositions aligned with customer needs, leveraging your English proficiency and regional exposure to deliver results.

Qualifications

• Bachelor's degree holder.
• Minimum of 5 years of sales experience with strong business development and prospecting background.
• Experience in the Elevator industry is an added advantage.
• Proven track record of handling key accounts and delivering commercial success.
• Excellent English communication skills.
• Arabic is an added advantage.
• Qatar market experience is highly desirable.

Responsibilities

• Manage strategic and/or Core 1 customers and ensure accurate customer data and hierarchies.
• Develop customer plans, obtain approvals and coordinate with unit management.
• Build and coordinate multi-level relationships between customers and KONE.
• Evaluate commercial or operational risks and address customer complaints with management.
• Create and manage opportunities in the customer base with the account teams.
• Share customer knowledge to support other account team members to win orders.
• Develop value propositions describing benefits of KONE solutions.
• Manage national or frame agreements and the customer contract portfolio.
• Grow profitability of customers’ business with KONE according to the account plan.

Skills

Account management

Negotiation

Sales excellence

Relationship building

Education

Bachelor's degree

Tools

Tender & contract management

Job description

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase, and to complement our growth plans and drive our sustainable success with customer strategy, Service is a strategic priority for our Business.

As part of this effort, we are looking for an energetic and enthusiastic Key Account Manager with a strong customer-focused mindset to be based in our Doha, Qatar office and report to the Deputy GM & Head of Sales for Qatar.

In this role, the Key Account Manager is responsible for developing mutually beneficial relationships between KONE and customers who are strategic or nationally/locally important. He/she maximizes KONE’s current and future share of the customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.

Key Responsibilities

Customer Relationship Management

Accountable for managing strategic and/or Core 1 customers assigned to him/her

Accountable for accuracy of customer data and hierarchies.

Accountable for customer plans, their approval, and follow-up with the unit management

Accountable for building and coordinating relationships on many levels between customers’ organization and KONE as well as other stakeholders.

Responsible for evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team.

Sales

Responsible for creating and managing opportunities in his/her customer base with the account teams

Responsible for sharing customer knowledge and contacts to support other account team members to win the orders

Creates value propositions with clearly described benefits of KONE solutions for customers’ needs

Accountable for national or frame agreements and managing the customer’s contract portfolio

Responsible for developing the profitability of the customers’ business with KONE according to the account plan.

What We’re Looking For:

Tender & Contract Management: Proven experience managing governmental/public tenders, including reviewing ITT (Invitation to Tender) requirements, completing customer-specific tender documentation/templates, and managing RFIs to clarify requirements with clients before submission. Experience in negotiating contractual terms and conditions, rather than solely commercial terms or scope of work, is also required. We’re seeking someone with a strong customer-first mindset who is proactive, analytical, and passionate about delivering results Bachelor's degree holder Minimum of 5 years of sales experience, with a strong background in business development and prospecting. Experience within the Elevator industry will be an added advantage. Proven track record of handling key accounts and delivering commercial success. Strong commercial acumen, excellent negotiation and presentation skills. A natural relationship builder who thrives on collaboration and influence. Excellent English communication skills. Arabic is an added advantage. Qatar market experience is highly desirable.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html