ITSM Quality Engineer | ISO Auditor & Process Analyst

Madre Integrated Engineering; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Madre Integrated Engineering is seeking a quality/service-management support professional in Qatar to conduct audits, verify data against ITSM systems, and track corrective actions. You will help maintain the known-error database and ensure audit trails meet regulatory and security requirements.

Candidates should have a degree in Engineering or IT, ISO/IEC 20000/27001 Internal Auditor credentials, ITIL Foundation, and at least four years in quality or service-management support, with strong

Qualifications

• Diploma or degree in Engineering or IT.
• ISO/IEC 20000 Internal Auditor certification.
• ISO 27001 Internal Auditor certification.
• ITIL Foundation.
• Minimum 4 years of experience in quality or service-management support.
• Strong attention to detail and analytical ability.
• Good documentation and audit-record management skills.
• Understanding of ITSM and quality-management processes.
• Must comply with airport HSE, cybersecurity and security requirements.

Responsibilities

• Conduct scheduled audits of SOPs, CMDB records and preventive-maintenance evidence.
• Verify operational reports against ITSM system data.
• Track corrective actions arising from audits and quality reviews.
• Support root-cause analysis activities.
• Assist in maintaining the known-error database.
• Maintain quality documentation, audit records and audit trails.
• Support the QC Manager in maintaining service quality across the contract.

Skills

Attention to detail

Analytical ability

ITSM knowledge

Audit-record management

Quality-management processes

Education

Diploma/Degree in Engineering or IT

ISO/IEC 20000 Internal Auditor

ISO 27001 Internal Auditor

ITIL Foundation

Job description

Madre Integrated Engineering is seeking a quality/service-management support professional in Qatar to conduct audits, verify data against ITSM systems, and track corrective actions. You will help maintain the known-error database and ensure audit trails meet regulatory and security requirements.

Candidates should have a degree in Engineering or IT, ISO/IEC 20000/27001 Internal Auditor credentials, ITIL Foundation, and at least four years in quality or service-management support, with strong