IT Support Specialist

SupportFinity™; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

An innovative technology support provider in Doha seeks a skilled IT Support Specialist. The role involves troubleshooting hardware/software issues, liaising with users, and maintaining IT systems, ensuring uninterrupted service. The ideal candidate will hold a Bachelor's degree in IT, have at least 5 years of relevant experience, and be fluent in English, with Arabic fluency being a plus. Join a forward-thinking team dedicated to IT excellence in education.

Qualifications

• 5+ years of relevant experience in IT or a related field.
• Fluency in written and spoken English required.
• Fluency in Arabic preferred.

Responsibilities

• Identify and solve IT hardware and application software issues.
• Liaise with the IT Helpdesk Specialist to understand end-users’ needs.
• Support installation and upgrading of software and configurations.
• Update existing IT systems and ensure ongoing maintenance.
• Support design and implementation of new systems and technologies.

Skills

Problem-solving

Communication

Technical troubleshooting

Time management

Education

Bachelor's degree in IT or related field

Job description

Overview

University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar.

UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies.

With more than 700 staff and over 8,000 students, UDST is recognized for its student‑centered learning and state‑of‑the‑art facilities. Its world‑renowned faculty and researchers work on developing students’ skills and helping raise well‑equipped graduates who proudly serve different sectors of the economy and contribute to achieving national and international development goals.

Responsibilities

The selected candidate will identify and solve IT hardware and application software issues reported by the Helpdesk service tickets or directly by students and instructors, preventing disruption of IT services.

Liaise with the IT Helpdesk Specialist to understand end‑users’ requests and needs. Consult with employees, students, and instructors to determine hardware, software, or system issues.

Ensure resolution of issues/tickets based on priority and urgency following the instructions of the IT Support Supervisor.

Support employees, students, and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as needed.

Identify recurrent IT issues and support improvements in IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services.

Support the design, development, and implementation of new systems and technologies to meet the needs of each functional area of UDST.

Update existing IT systems and ensure ongoing maintenance to facilitate academic and employee use of current technologies.

Identify and meet technology project requirements to enable the completion of these projects. Support the preparation of reports for cost‑benefit analysis related to technology enhancements, ensuring correct prioritization of equipment and software needs.

Support the implementation and enhancement of a standardized quality‑control protocol for technology troubleshooting, enabling timely resolution of computer‑related issues for classrooms, labs, academic and employee offices.

Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions.

Qualifications

• Bachelor’s degree required in IT or a related field.
• Minimum 5 years of relevant experience in IT or a related field.

Fluency in written and spoken English language required. Fluency in written and spoken Arabic is preferred.