IT Support Specialist

Employment; Doha; On-site; QAR 48,000 - 72,000; Full time

Job summary

University of Doha for Science and Technology (UDST) in Doha is seeking an experienced IT Helpdesk Technician to identify and resolve hardware and software issues, supporting students, instructors, and staff.

The role requires English fluency; Arabic is preferred. The successful candidate will collaborate with the IT Helpdesk team to maintain reliable services and assist in the implementation of new systems and technologies.

Qualifications

• Bachelor’s degree in IT or related field.
• Minimum 5 years of relevant IT experience.
• Fluency in written and spoken English; Arabic preferred.

Responsibilities

• Identify and resolve IT hardware and application software issues from Helpdesk tickets.
• Liaise with IT Helpdesk Specialist to understand end-user requests.
• Consult with staff and students to determine hardware, software, or system issues.
• Ensure timely resolution of issues based on priority and guidance.
• Assist with software installation, backups, and system configurations.
• Support design and implementation of new systems and technologies.
• Prepare reports for cost-benefit analyses of technology enhancements.

Skills

IT Support

Troubleshooting

Communication skills

English fluency

Education

Bachelor’s degree in IT

Job description

Overview

University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.

With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.

Responsibilities

The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users’ requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issue for classrooms, labs, academic and employees’ offices. Remain up to date on current technology trends to ensure best practices are utilized.

Qualifications

Education and Experience

Bachelor’s degree required in IT or related field Minimum 5 years of relevant experience in IT or related field

Language

Fluency in written and spoken English language required

Fluency in written and spoken Arabic is preferred