Information & Technology (IT) Specialist

Accor; Doha; Presencial; QAR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Accor in Qatar is seeking an IT Specialist to provide comprehensive technical support across hotel, waterpark, and related facilities. You will maintain IT infrastructure, support hospitality applications, and ensure smooth, secure operations that enhance guest experiences.

The role covers IT security, preventive maintenance, asset management, and collaborative IT projects for pre-opening activities. A background in hospitality tech and strong customer service skills are essential.

Formación

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support or IT operations.
• Experience in hotel, theme park, waterpark, or hospitality environments is preferred.
• Knowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.
• Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.

Responsabilidades

• Provide first- and second-level IT support to hotel, theme park, waterpark, and beach club operations.
• Troubleshoot hardware, software, network, and system-related issues.
• Support end users, operational departments, management, and guest-facing technology.
• Ensure timely resolution of incidents and service requests.
• Support hotel and theme park applications (PMS, POS, payment systems, ticketing, access control, kiosks).
• Coordinate with application vendors for troubleshooting, maintenance, and system updates.
• Assist with system configuration, testing, upgrades, and implementation activities.

Conocimientos

IT Support

Network Troubleshooting

Customer Service

Technical Communication

Hospitality Systems

Educación

Bachelor's degree in IT

Diploma in Information Technology

Herramientas

Windows OS

Microsoft 365

Networking hardware

PMS

POS systems

Descripción del empleo

IT Specialist

The IT Specialist is responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of technology systems across hotel, waterpark, and associated facilities. The role supports hospitality applications, guest-facing technologies, business systems, and operational technology to ensure uninterrupted business operations and an excellent guest experience.

Key Responsibilities

1. IT Technical Support & Operations

• Provide first- and second-level IT support to hotel, theme park, waterpark, and beach club operations.


• Troubleshoot hardware, software, network, and system-related issues.


• Support end users, operational departments, management, and guest-facing technology.


• Ensure timely resolution of incidents and service requests.

2. Hospitality & Theme Park Applications

• Support hotel applications such as PMS, POS, payment systems, guest services, and other hospitality applications.


• Support theme park systems including ticketing, access control, lockers, kiosks, POS, and guest experience technologies.


• Coordinate with application vendors for troubleshooting, maintenance, and system updates.


• Assist with system configuration, testing, upgrades, and implementation activities.

3. Infrastructure & Network Support

• Support servers, workstations, printers, Wi-Fi, LAN, WAN, and network infrastructure.


• Monitor system performance, connectivity, and availability.


• Assist with backup, recovery, patching, and infrastructure maintenance.


• Support user accounts, permissions, and access management.

4. Guest Technology & Digital Experience

• Maintain guest-facing IT services including Wi-Fi, digital kiosks, IPTV, and internet connectivity.


• Support technology solutions that enhance the guest journey.


• Ensure reliable operation of technology across hotel rooms, public areas, restaurants, attractions, and park facilities.

5. IT Security & Compliance

• Follow IT security policies, procedures, and compliance requirements.


• Maintain appropriate access controls and user permissions.


• Support antivirus, endpoint security, system patching, and security monitoring.


• Ensure proper handling of IT assets and confidential information.

6. Preventive Maintenance & Asset Management

• Perform regular preventive maintenance of IT equipment and systems.


• Maintain accurate IT inventory and asset records.


• Monitor equipment lifecycle and identify hardware replacement requirements.


• Coordinate repairs, warranty claims, and vendor service visits.

7. Projects & Continuous Improvement

• Participate in IT projects, system implementations, upgrades, and pre-opening activities.


• Assist in testing and deployment of new technology solutions.


• Identify opportunities to improve IT service delivery and operational efficiency.


• Prepare technical documentation, SOPs, and support procedures.

Desired Candidate Profile

Qualifications & Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.


• 2 4 years of experience in IT support or IT operations.


• Experience in hotel, theme park, waterpark, or hospitality environments is preferred.


• Knowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.


• Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.


• Strong troubleshooting, communication, and customer service skills.