Information & Technology (IT) Specialist

RIXOS; Doha; Presencial; QAR 95.000 - 134.000; Jornada completa

Descripción de la vacante

RIXOS Doha is seeking an IT Specialist to deliver proactive technical support across hotel, waterpark, and related facilities. You will ensure smooth operation of hospitality systems and guest-facing technologies, enabling exceptional service and guest experiences.

You will manage incidents, maintain IT infrastructure, support PMS/POS and network services, and participate in projects from testing to deployment. The role requires good troubleshooting, teamwork, and flexibility to cover shifts.

Formación

• Bachelor's degree or diploma in IT, CS, or related field.
• 2–4 years of IT support or IT operations experience.
• Hospitality environment experience preferred (hotel/theme park/waterpark).
• Knowledge of Windows OS, Microsoft 365, networking, hardware, and IT troubleshooting.
• Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.
• Strong troubleshooting, communication, and customer service skills.

Responsabilidades

• Provide first- and second-level IT support for hotel and park operations.
• Troubleshoot hardware, software, network, and system issues.
• Support guest-facing technology and operational departments.
• Maintain IT infrastructure including servers, workstations, and networks.
• Assist with system configuration, testing, upgrades, and deployments.
• Follow IT security policies and manage access controls.
• Participate in IT projects and pre-opening activities.

Conocimientos

Technical troubleshooting

Guest-focused service mindset

Communication and teamwork

Time management

Attention to detail

Ability to work under pressure

Shift flexibility

Educación

Bachelor's degree or diploma in Information Technology, Computer Science, or related field

Herramientas

Windows OS

Microsoft 365

Networking

PMS/POS systems

Ticketing/Access control systems

Descripción del empleo

IT Specialist

The IT Specialist is responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of technology systems across hotel, waterpark, and associated facilities. The role supports hospitality applications, guest-facing technologies, business systems, and operational technology to ensure uninterrupted business operations and an excellent guest experience.

Key Responsibilities

1. IT Technical Support & Operations

• Provide first- and second-level IT support to hotel, theme park, waterpark, and beach club operations.
• Troubleshoot hardware, software, network, and system-related issues.
• Support end users, operational departments, management, and guest-facing technology.
• Ensure timely resolution of incidents and service requests.

2. Hospitality & Theme Park Applications

• Support hotel applications such as PMS, POS, payment systems, guest services, and other hospitality applications.
• Support theme park systems including ticketing, access control, lockers, kiosks, POS, and guest experience technologies.
• Coordinate with application vendors for troubleshooting, maintenance, and system updates.
• Assist with system configuration, testing, upgrades, and implementation activities.

3. Infrastructure & Network Support

• Support servers, workstations, printers, Wi-Fi, LAN, WAN, and network infrastructure.
• Monitor system performance, connectivity, and availability.
• Assist with backup, recovery, patching, and infrastructure maintenance.
• Support user accounts, permissions, and access management.

4. Guest Technology & Digital Experience

• Maintain guest-facing IT services including Wi-Fi, digital kiosks, IPTV, and internet connectivity.
• Support technology solutions that enhance the guest journey.
• Ensure reliable operation of technology across hotel rooms, public areas, restaurants, attractions, and park facilities.

5. IT Security & Compliance

• Follow IT security policies, procedures, and compliance requirements.
• Maintain appropriate access controls and user permissions.
• Support antivirus, endpoint security, system patching, and security monitoring.
• Ensure proper handling of IT assets and confidential information.

6. Preventive Maintenance & Asset Management

• Perform regular preventive maintenance of IT equipment and systems.
• Maintain accurate IT inventory and asset records.
• Monitor equipment lifecycle and identify hardware replacement requirements.
• Coordinate repairs, warranty claims, and vendor service visits.

7. Projects & Continuous Improvement

• Participate in IT projects, system implementations, upgrades, and pre-opening activities.
• Assist in testing and deployment of new technology solutions.
• Identify opportunities to improve IT service delivery and operational efficiency.
• Prepare technical documentation, SOPs, and support procedures.

Key Competencies

• Technical troubleshooting and problem-solving
• Guest-focused service mindset
• Communication and teamwork
• Time management and prioritization
• Attention to detail
• Ability to work under pressure
• Flexibility to support operational requirements, including shifts, weekends, and public holidays

Performance Indicators (KPIs)

• IT incident resolution time
• IT service availability and operational uptime
• End-user satisfaction
• Compliance with IT policies and procedures
• Preventive maintenance completion
• Accuracy of IT asset inventory
• Reduction in recurring IT issues

Desired Candidate Profile

Qualifications & Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 2 4 years of experience in IT support or IT operations.
• Experience in hotel, theme park, waterpark, or hospitality environments is preferred.
• Knowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.
• Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.
• Strong troubleshooting, communication, and customer service skills.