IT Technician

Almana Group; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Almana Group is seeking an IT Support Specialist to provide day-to-day technical assistance across company locations. You will diagnose and resolve hardware, software, and network issues, install and maintain desktops and peripherals, and support Windows 365, Outlook, and Teams.

Your role includes user account management, asset inventories, security updates, and collaboration with vendors for repairs and office moves. A diploma or degree in IT plus 2 years of experience is expected.

Qualifications

• Diploma or bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 2 years of IT support experience.
• Practical knowledge of Windows, Microsoft 365, hardware, and basic networking.
• Experience with AD, Entra ID, endpoint management, or ticketing systems is an advantage.

Responsibilities

• Diagnose and resolve hardware, software, network, and peripheral issues.
• Install, configure, upgrade, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Support Windows, Microsoft 365, Outlook, Teams, and approved business applications.
• Create and maintain user accounts, email access, and permissions.
• Support LAN, Wi-Fi, internet connections, and telephone systems; escalate complex issues as needed.
• Record, prioritize, and resolve support tickets within SLAs.
• Prepare equipment for new employees and manage IT onboarding/offboarding.
• Apply security updates, antivirus protection, and device configurations.
• Maintain IT asset inventories and technical documentation.
• Perform preventive maintenance and assist with backups and recovery checks.
• Coordinate repairs with external vendors and support office relocations.
• Guide employees on troubleshooting, approved software use, and cybersecurity practices.

Skills

Windows OS

Microsoft 365

Troubleshooting

Ticketing systems

Education

Diploma or Bachelor's in Information Technology/Computer Science

Tools

Active Directory

Microsoft Entra ID

Endpoint management

Ticketing systems

Job description

Job description

Job Purpose

Provide day-to-day technical support to employees and maintain reliable operation of computers, software, printers, networks, and other IT equipment across company locations.

Key Responsibilities

• Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
• Install, configure, upgrade, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Support Windows, Microsoft 365, Outlook, Teams, and approved business applications.
• Create and maintain user accounts, email access, and permissions according to approved requests.
• Support LAN, Wi-Fi, internet connections, and telephone systems; escalate complex issues when required.
• Record, prioritize, and resolve support tickets within agreed service levels.
• Prepare equipment for new employees and complete IT onboarding and offboarding procedures.
• Apply approved security updates, antivirus protection, and device configurations.
• Maintain accurate IT asset inventories, equipment allocation records, and technical documentation.
• Perform preventive maintenance and assist with backup monitoring and recovery checks.
• Coordinate repairs, warranty claims, and technical support with external vendors.
• Guide employees on basic troubleshooting, approved software use, and cybersecurity practices.
• Support IT projects, equipment rollouts, and office or branch relocations.
• Follow company policies for information security, confidentiality, and asset handling.

Skills

Qualifications and Experience

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support or a similar role.
• Practical knowledge of Windows, Microsoft 365, computer hardware, and basic networking.
• Experience with Active Directory, Microsoft Entra ID, endpoint management, or ticketing systems is an advantage.
• CompTIA A+, Network+, or relevant Microsoft certifications are preferred.
• Experience supporting multiple offices or branches is an advantage.