In-Room Dining Order Taker & Cashier — Luxury Hospitality

Mandarin Oriental Group; Doha; On-site; QAR 45,000 - 73,000; Full time

Benefits offered by this job

Transportation and Housing provided

Relocation and Vacation Tickets

Learning & Development programs

Health & Colleague Wellness

Retirement Plans

Competitive salary and benefits

Job summary

Mandarin Oriental, Doha is seeking an In Room Dining Order Taker to join our Food & Beverage team. Based at Mandarin Oriental, Doha, you will take all guest orders for in-room dining and suggest menu enhancements to complete selections.

You will monitor orders and assist the server under the guidance of the IRD Manager. The Order Taker must understand our food & beverage offerings, explain them to guests, and maintain professional phone etiquette.

Responsibilities

• Track and follow up on the timely delivery of orders and collection of trolleys with the in room dining colleagues to avoid delays.
• Maintain a clear knowledge of all IG point of sales related and perform any tasks relating to billing according to hotel standards and cashiering policies.
• Any other reasonable tasks as assigned by the IRD Manager including assisting other outlets.
• Have a very good understanding of the food and beverage offerings and be able to verbally explain those to the guest. This includes wine pairings, ingredients and promotions.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Maintain a smooth communication with the corresponding kitchen staff for a flawless service

Job description

Mandarin Oriental, Doha is seeking an In Room Dining Order Taker to join our Food & Beverage team. Based at Mandarin Oriental, Doha, you will take all guest orders for in-room dining and suggest menu enhancements to complete selections.

You will monitor orders and assist the server under the guidance of the IRD Manager. The Order Taker must understand our food & beverage offerings, explain them to guests, and maintain professional phone etiquette.