I.R.D Order taker & cashier

Mandarin Oriental; Doha; On-site; QAR 45,000 - 65,000; Full time

Benefits offered by this job

Transportation and Housing provided

Relocation and Vacation Tickets

Retirement Plans

Job summary

Mandarin Oriental, Doha invites applications for an In Room Dining Order Taker. Based in Doha, you will take guest orders for in-room dining, offer menu recommendations and coordinate with the IRD team to ensure smooth service.

The role focuses on attentive guest service, accurate order processing, and professional communication with kitchen staff and servers under supervision of the IRD Manager.

Responsibilities

• Track timely delivery of orders and collection of trolleys with the IRD team to avoid delays.
• Maintain knowledge of IG POS and perform billing per hotel standards.

Job description

In Room Dining Order Taker

Mandarin Oriental, Doha is looking for a In Room Dining Order Taker to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari‑influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About The Job

Based at Mandarin Oriental, Doha within the Food & Beverage Department in Doha, The Order Taker will be responsible to take all guest orders for in‑room dining and will offer suggestions to complete and complement the guest’s selections. The Order Taker will monitor guest orders and offer assistance if required to the server under the guidance of the respective managers.

The Order Taker reports to the In Room Dining Manager.

As Order Taker, you will be responsible for the following duties:

• Track and follow up on the timely delivery of orders and collection of trolleys with the in room dining colleagues to avoid delays.
• Maintain a clear knowledge of all IG point of sales related and perform any tasks relating to billing according to hotel standards and cashiering policies.
• Any other reasonable tasks as assigned by the IRD Manager including assisting other outlets.

As Order Taker, We Expect From You

• Have a very good understanding of the food and beverage offerings and be able to verbally explain those to the guest. This includes wine pairings, ingredients and promotions.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Maintain a smooth communication with the corresponding kitchen staff for a flawless service

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programes for various stages in your career so that you grow, continuously.
• MO stay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MO stay programe offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

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