I.R.D Order Taker & Cashier

Mandarin Oriental Hotel Group; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Mandarin Oriental Doha is seeking an In Room Dining Order Taker to join our Food & Beverage team. You will take guest orders for in-room dining, offer suggestions to complete selections, and ensure timely delivery with the support of the IRD team.

Join a luxury hotel environment where attention to detail, professional phone etiquette, and clear guest communication are essential for flawless service and guest satisfaction.

Responsibilities

• Take all guest orders for in-room dining and offer suggestions to complete selections.
• Monitor orders and assist servers under the IRD Manager's guidance.
• Maintain knowledge of IG POS and cashiering policies and communicate guest details clearly.

Job description

In Room Dining Order Taker Mandarin Oriental Doha is looking for a In Room Dining Order Taker to join our Food amp Beverage team Are you a master of craft Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels resorts and residences located in prime destinations around the world with a strong development pipeline Increasingly recognized for creating some of the world s most sought-after properties the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences Mandarin Oriental Doha is an intimate and stylish urban retreat blending Qatari-influenced heritage with modern design Located in the heart of Msheireb Downtown Doha within walking distance to Souq Waqif Museum of Islamic Art and a short distance to the business district West Bay b b b

About the job

Based at Mandarin Oriental Doha within the Food amp Beverage Department in Doha The Order Taker will be responsible to take all guest orders for in-room dining and will offer suggestions to complete and complement the guest s selections The Order Taker will monitor guest orders and offer assistance if required to the server under the guidance of the respective managers The Order Taker reports to the In Room Dining Manager

As Order Taker you will be responsible for the following duties

Track and follow up on the timely delivery of orders and collection of trolleys with the in room dining colleagues to avoid delays Maintain a clear knowledge of all IG point of sales related and perform any tasks relating to billing according to hotel standards and cashiering policies Any other reasonable tasks as assigned by the IRD Manager including assisting other outlets

As Order Taker we expect from you

Have a very good understanding of the food and beverage offerings and be able to verbally explain those to the guest This includes wine pairings ingredients and promotions Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated Maintain a smooth communication with the corresponding kitchen staff for a flawless service

Our commitment to youLearning amp Development Your success is our success We craft unique learning and development programes for various stages in your career so that you grow continuously MO stay When you work as hard as our colleagues do it s important to take time off As a member of the MOfamily you can stay with us wherever you go in the world The MO stay programe offers complimentary nights and additionally attractive rates on rooms for you and your loved ones Heath amp Colleague Wellness Finding the right work-life balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally Retirement Plans When you show commitment to us we reciprocate We offer different retirement plans depending on the length of your service and your role A competitive salary and benefits packagesTransportation and Housing providedRelocation and Vacation TicketsWe re Fans Are you

Have a very good understanding of the food and beverage offerings and be able to verbally explain those to the guest. This includes wine pairings, ingredients and promotions.Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.Maintain a smooth communication with the corresponding kitchen staff for a flawless service