HR Operations Team Leader

SSC Egypt; Qatar; On-site; QAR 180,000 - 300,000; Full time

Job summary

SSC Egypt, based in Qatar, seeks an HR Team Leader to guide the HR Operations team in delivering transactional activities and advisory support to employees and line managers.

You will assess training needs, drive HR process improvements, and ensure compliant, efficient HR services across the organization.

Qualifications

• 8+ years of HR operations experience.
• 5+ years in a relevant HR leadership role.
• GCC experience is a plus.

Responsibilities

• Ensure the accurate and consistent delivery of key transactional HR activities.
• Review and provide solutions and processes to support HR professional service.
• Direct needs assessment for training and staff development.
• Develop HR functions and implement best practices.
• Identifies best practices and lessons learned into program plans.
• Provide consultative services on policies and procedures to all levels.
• Facilitate communication among employees and management on problem solving and compliance.
• Provide expertise in strategy development and employee relations.
• Assist planning and maintenance of labor relations and diversity programs.
• Consult on equal employment opportunity issues and charges.
• Identify opportunities to improve HR practices and efficiency.
• Review current HR processes and propose innovative solutions.
• Consult on performance and leadership matters; conduct needs assessments.

Skills

HR operations

Payroll administration

Benefits administration

HRIS management

Data analytics

SAP ERP

Communication

Change management

Project management

Interpersonal skills

Education

Bachelor's Degree

Tools

SAP

Job description

The HR Team Leader assists the HR Operations team daily and through varying initiatives that will improve both manager and employee experience. This position is responsible for leading a team to provide a transactional and first line advisory support service to our employees and line managers.

Job Responsibilities:

• Ensure the accurate and consistent delivery of key transactional HR activities
• Review and provide solutions and processes to support the provision of our HR professional service and always maintaining a safe and competent organization
• Direct the needs assessment for training and staff development to enhance the effectiveness of the employee performance in achieving the goals and objectives of the Company
• Develop HR functions and other relevant processes and recommends implementation of appropriate initiatives and best practices
• Identifies/incorporates best practices and lessons learned into program plans
• Provide a broad range of consultative services to all levels of employees regarding policies and procedures
• Facilitate communication among employees and management. May guide managers and employees on problem solving, dispute resolution, regulatory compliance, and litigation avoidance
• Provide expertise in strategy development and execution, planning and facilitation of employee relations efforts
• Assist with planning, implementation and ongoing maintenance of labor relations, employee relations, equal employment opportunity and diversity and compensation programs
• Consult with management and employees on equal employment opportunity issues and charges
• Identify opportunities to add controls to current HR practices to ensure that we are providing the best service possible within the organization
• Assist in reviewing the current HR processes and operations services sharing innovative solutions and identify efficient and effective processes and procedures that can be implemented
• Consult with management on performance, organizational and leadership matters. Conducts needs assessments to determine measures required to enhance employee job performance and overall Company performance

Job Knowledge & Skills:

• Possess comprehensive knowledge of HR operations, including employee lifecycle management, payroll administration, benefits administration, and HRIS management.
• Strong analytical skills are essential for evaluating HR data, identifying trends, and making data-driven recommendations to improve HR processes and practices.
• Proficiency in HRIS (Human Resources Information Systems) and payroll software enables efficient management of employee data, payroll processing, and reporting.
• Experience in project management and change management methodologies enhances the ability to plan and implement HR operations initiatives effectively.
• Excellent communication and interpersonal skills are vital for collaborating with stakeholders, resolving HR issues, and fostering a positive and productive work environment.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience:

• Minimum 8 year(s) working experience
• 5 year(s) relevant working experience
• 2 year(s) GCC is a plus

Education:

Bachelor's Degree