Senior SAP HCM - HR Process Management

ECCO Gulf Majorel Qatar; Doha; On-site; QAR 350,000 - 550,000; Full time

Job summary

ECCO Gulf Majorel Qatar is seeking an experienced Senior SAP HCM – HR Process Management professional with at least 15 years hands-on SAP HCM experience. You will manage Payroll, Personnel Administration, Organizational Management, employee master data, and HR reporting, serving as the primary liaison between HR, IT, payroll, finance and business stakeholders to ensure compliant HR operations.

The role requires deep knowledge of SAP HCM functionality, strong analytical skills, and the ability to

Qualifications

• 15+ years hands-on experience in SAP HCM / SAP HR
• Strong written and spoken English and Arabic communication
• Experience across Payroll, PA, and OM in SAP HCM
• Experience with employee master data management and HR process management
• SAP HCM certification is preferred but not mandatory
• Experience collaborating with HR, Payroll, Finance and IT teams

Responsibilities

• Manage and support end-to-end SAP HCM processes
• Ensure SAP HCM processes align with HR policies and business requirements
• Review, optimize and improve HR processes within SAP
• Provide guidance to HR teams and business users
• Monitor system processes and resolve operational issues
• Identify opportunities for automation and continuous improvement
• Manage SAP HCM Payroll processes and payroll testing during changes
• Oversee Personnel Administration workflows and employee master data
• Maintain Organizational Management structures and reporting
• Ensure data accuracy and data security in SAP HCM
• Analyze HR and SAP system issues and provide solutions
• Participate in system enhancements, upgrades, and testing
• Develop and maintain HR reports from SAP HCM
• Support stakeholders with reliable HR information
• Ensure compliance with HR policies and regulations
• Coordinate with SAP consultants and IT teams

Skills

SAP HCM

Payroll

PA

OM

HR Data Management

HR Process Improvement

English & Arabic

Education

Bachelor's degree in HR/IT/Business/CS

Tools

SAP ECC

SAP S/4HANA HCM

Job description

Job Summary

We are seeking an experienced Senior SAP HCM – HR Process Management professional with a minimum of 15 years of hands-on experience in SAP HCM and strong expertise in HR business processes, system administration, troubleshooting, and employee data management.

The successful candidate will be responsible for managing and supporting key SAP HCM processes, including Payroll, Personnel Administration (PA), Organizational Management (OM), employee master data, and HR reporting. The role requires a strong understanding of both HR processes and SAP HCM functionality, with the ability to analyze complex HR and system issues and provide effective solutions.

The position will serve as a key point of contact between HR, IT, payroll, finance, and business stakeholders to ensure accurate, efficient, and compliant HR operations through SAP.

Key Responsiblities

1. SAP HCM Process Management

• Manage and support end-to-end HR processes within SAP HCM.
• Ensure SAP HCM processes are aligned with HR policies, procedures, and business requirements.
• Review, optimize, and improve existing HR processes within SAP.
• Provide functional guidance and support to HR teams, payroll teams, and business users.
• Monitor system processes and ensure timely resolution of operational issues.
• Identify opportunities for process automation, standardization, and continuous improvement.

2. Payroll Management

• Manage and support SAP HCM Payroll processes, ensuring accurate and timely payroll processing.
• Review payroll-related issues, errors, deductions, allowances, benefits, and employee payments.
• Analyze payroll results and investigate discrepancies.
• Support payroll reconciliation and validation processes.
• Troubleshoot payroll configuration and processing issues in coordination with SAP technical/functional teams.
• Ensure payroll processes comply with applicable company policies and statutory requirements.
• Support payroll testing during system changes, upgrades, and enhancements.

3. Personnel Administration (PA)

• Manage SAP Personnel Administration processes and employee master data.
• Maintain and monitor employee records, including hiring, transfers, promotions, organizational changes, terminations, and other employee actions.
• Ensure accuracy and integrity of employee information within SAP.
• Review personnel actions and identify system or process-related discrepancies.
• Support HR teams in resolving employee master data issues.
• Ensure proper authorization and data controls are maintained.

4. Organizational Management (OM)

• Manage and maintain organizational structures within SAP HCM.
• Maintain organizational units, positions, jobs, reporting relationships, and employee assignments.
• Ensure organizational structures accurately reflect the company's current business structure.
• Support organizational changes, restructuring, promotions, transfers, and position management.
• Analyze the impact of organizational changes on related HR processes and SAP modules.
• Coordinate with HR and business stakeholders to ensure accurate organizational data.

5. Employee Data Management

• Ensure the accuracy, completeness, and integrity of employee master data.
• Monitor employee data throughout the employee lifecycle.
• Establish and maintain appropriate data management and validation procedures.
• Identify duplicate, incomplete, or inconsistent employee records.
• Support HR teams with employee data corrections and system updates.
• Ensure confidential employee information is handled securely and in accordance with company policies.

6. SAP HR Issue Analysis & Troubleshooting

• Analyze complex HR and SAP system issues and identify root causes.
• Investigate errors across Payroll, PA, OM, and employee data processes.
• Perform functional analysis and recommend appropriate corrective actions.
• Coordinate with SAP technical teams, IT, vendors, and external consultants when required.
• Document incidents, root causes, solutions, and preventive actions.
• Provide timely support for critical HR system issues.
• Monitor recurring issues and implement measures to prevent their recurrence.

7. System Testing & Enhancements

• Participate in SAP HCM system enhancements, upgrades, patches, and implementations.
• Prepare test scenarios and conduct functional testing, integration testing, and user acceptance testing (UAT).
• Validate system changes against HR business requirements.
• Review change requests and assess their potential impact on HR processes.
• Support configuration and functional changes in coordination with SAP consultants and technical teams.
• Ensure appropriate documentation is maintained for system changes.

8. HR Reporting & Data Analysis

• Develop and maintain HR reports and analytical outputs from SAP HCM.
• Provide accurate employee, payroll, organizational, and HR-related data to management.
• Analyze HR data to identify trends, discrepancies, and process issues.
• Support management with reliable HR information for business decision‑making.
• Ensure HR reports are accurate, timely, and aligned with business requirements.

9. Stakeholder & User Support

• Act as a senior functional point of contact for SAP HCM-related matters.
• Work closely with HR, Payroll, Finance, IT, and business departments.
• Provide guidance and training to HR and SAP users.
• Translate business requirements into practical SAP HCM solutions.
• Communicate technical issues and solutions clearly to non-technical stakeholders.
• Coordinate with external SAP consultants and service providers where required.

10. Compliance, Controls & Data Security

• Ensure SAP HCM processes comply with internal HR policies and applicable regulations.
• Maintain appropriate controls over sensitive employee and payroll information.
• Support internal and external HR/payroll audits by providing required SAP data and documentation.
• Ensure appropriate user access, authorization, and segregation of duties are maintained.
• Protect the confidentiality and integrity of employee information.

Required Qualifications

• Bachelor's degree in Human Resources, Information Technology, Business Administration, Computer Science, or a related field.
• Minimum 15 years of hands-on experience in SAP HCM / SAP HR.
• Strong Written & SpokenEnglish & Arabic Communication Skills
• Strong practical experience in SAP HCM Payroll, Personnel Administration (PA), and Organizational Management (OM).
• Extensive experience in employee master data management and HR process management.
• Strong experience in analyzing and resolving SAP HR system issues.
• Experience working closely with HR, Payroll, Finance, and IT teams.
• SAP HCM certification is preferred but not mandatory.
• Experience with SAP ECC and/or SAP S/4HANA HCM is preferred.