Hotel IT Systems & Support Specialist

Accorhotel; Doha; On-site; QAR 67,000 - 100,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs through Accor Academ

Career development within property and

CSR activities

Job summary

Accor Doha is seeking an IT Support professional to coordinate daily IT activities, provide first-level hardware/software support, and maintain hotel tech like PMS, POS, PABX, and Wi‑Fi. You will onboard Heartists with IT access and train users on cybersecurity best practices.

The role requires a degree in IT or related field and at least 2 years in hotel IT support, with strong customer service, problem solving, and communication skills.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or a related field.
• Minimum 2 years of experience in IT support, preferably within a hotel or hospitality environment.
• Good knowledge of computer hardware, software, networking and troubleshooting.
• Experience with Windows, Microsoft Office, printers, Wi‑Fi and basic network infrastructure.

Responsibilities

• Coordinate daily IT support activities and prioritise technical requests based on operational needs.
• Provide first-level support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Support hotel systems including PMS, POS, PABX, Wi‑Fi, access control and other operational technology.
• Troubleshoot technical issues and elevate complex matters to the IT Assistant Manager or approved service providers.
• Manage user accounts, system access, software installations, updates and security patches.
• Maintain IT equipment, asset inventories, software licences, warranties and service records.
• Monitor IT systems and assist with backups, cybersecurity, business continuity and disaster recovery procedures.
• Coordinate with IT vendors and service providers for maintenance, repairs and technical support.
• Support new Heartist onboarding by setting up required IT equipment, accounts and system access.
• Provide basic IT training and guidance to Heartists on systems, applications and cybersecurity awareness.
• Maintain accurate records of IT incidents, requests, repairs, maintenance and inventory.
• Ensure IT equipment, systems and confidential information are protected and used in accordance with Accor and hotel policies.
• Maintain secure, organised IT and server areas and report technical, safety or security concerns promptly.
• Support IT projects, system upgrades, installations and new technology implementations as required.
• Deliver professional and responsive IT support to Heartists and guests while maintaining a high level of confidentiality.
• Adhere to all Accor and Ibis & Adagio Doha standards, policies and procedures , including health, safety, security and data protection requirements.

Skills

Customer service mindset

Communication skills

Problem solving

Teamwork

Education

Bachelor's Degree in Information Technology/Computer Science/Engineering

Tools

Windows OS

Microsoft Office

PMS

POS systems

PBX

Wi‑Fi infrastructure

Job description

Accor Doha is seeking an IT Support professional to coordinate daily IT activities, provide first-level hardware/software support, and maintain hotel tech like PMS, POS, PABX, and Wi‑Fi. You will onboard Heartists with IT access and train users on cybersecurity best practices.

The role requires a degree in IT or related field and at least 2 years in hotel IT support, with strong customer service, problem solving, and communication skills.