Hotel Front Desk Ambassador — Guest Experience

India Abroad Publications Inc.; Al Rayyan; On-site; QAR 38,000 - 51,000; Full time

Job summary

The Front Desk Receptionist at Al-Rayyan Hotel in Qatar will warmly greet guests, check them in, and provide information about services and local attractions. You will manage reservations, handle inquiries, and ensure records are accurate using Opera and MS Office.

We value excellent English communication, a patient and professional demeanor, and the ability to multitask across shifts including evenings, weekends, and holidays. Prior hospitality experience is preferred.

Qualifications

• Previous experience as a Front Desk Receptionist or in a similar role is preferred.
• Excellent communication skills in English (knowledge of other languages is a plus).
• Strong knowledge of hotel procedures, policies, and systems (such as Opera).
• Ability to handle multiple tasks efficiently while maintaining a positive attitude.
• Proficient computer skills (MS Office) with the ability to learn new software quickly.
• Customer service oriented with the ability to handle difficult situations with patience and professionalism.
• Must be flexible to work rotating shifts including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests as they arrive at the hotel
• Register guests and assign rooms, ensuring all information is accurate and entered into the system
• Answer phone calls and respond to guest inquiries in a timely manner
• Handle reservations, cancellations, and room changes as necessary
• Process payments and maintain accurate records of transactions
• Provide information about hotel facilities, services, and local attractions
• Assist with check-in/check-out procedures and handle guest requests or complaints
• Maintain a clean and organized front desk area at all times

Skills

Customer service

English communication

Multitasking

Patience

Tools

Opera

MS Office

Job description

The Front Desk Receptionist at Al-Rayyan Hotel in Qatar will warmly greet guests, check them in, and provide information about services and local attractions. You will manage reservations, handle inquiries, and ensure records are accurate using Opera and MS Office.

We value excellent English communication, a patient and professional demeanor, and the ability to multitask across shifts including evenings, weekends, and holidays. Prior hospitality experience is preferred.