Hostess (Short Term)

Kempinski Hotel; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Kempinski Hotel in Doha seeks a hostess with a passion for Food & Beverage to deliver courteous, professional, and efficient service in a luxury setting. You will upsell offerings, maintain high standards of hygiene, and ensure guest satisfaction while supporting the outlet team.

Strong knowledge of European luxury hospitality, team collaboration, and the ability to work under pressure are essential in this role. The position emphasizes hospitality DNA and proactive guest engagement.

Qualifications

• Strong knowledge of guest service in a luxury hotel setting.
• Ability to upsell menu items and explain alternatives.
• Maintain HACCP hygiene and hotel safety standards.

Responsibilities

• Serve food and beverages to guests in the outlet.
• Provide courteous, professional and flexible service.
• Upsell items and inform guests about offers.
• Open and close outlet procedures and keep areas clean and organized.
• Handle guest inquiries and report feedback to supervisors.
• Operate POS system as trained.
• Maintain accurate guest history and reservation records.

Skills

F&B service passion

People oriented

European luxury mindset

Entrepreneurial

Team player

Analytical thinking

Flexible and reliable

Pressure handling

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet providing a courteous professional efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction.

The job of strong Hostess strong is executed satisfactorily when All rules amp regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP. The service team is well managed having delegated the appropriate tasks to the team members. A High quality of product and service is maintained in the outlet. The outlet is developed in an entrepreneurial manner looking for opportunities to generate more business at all times. A courteous professional and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet. Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules amp regulations established in the hotel s policy manual and the hotel s policy on fire hygiene health amp safety. Maintain a good rapport and work relation with staff in the assigned department and within the hotel. Project at all times a positive and motivated attitude and exercise self-control. Maintain and update the restaurants guest history. Maintain a legible and up to date reservation book.

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

Strengths

• Passionate for Food & Beverage
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Sense of responsibility
• Team player
• Analytical thinker
• Flexible and reliable
• Tolerant and open minded
• Works well under pressure