Hostess (Short Term)

Kempinski Hotels; Doha; On-site; QAR 48,000 - 72,000; Full time

Job summary

Kempinski Hotels Doha is seeking a Hostess (Short Term) to provide courteous, professional service in the Food & Beverage outlets. You will assist with opening/closing procedures, maintain high standards, upsell offerings, and ensure guest satisfaction while adhering to hotel policies and safety regulations.

The role requires a proactive, team-oriented individual who can manage guest inquiries and support the service team in a fast-paced luxury hotel environment in Doha, Qatar.

Qualifications

• Passionate about Food & Beverage and guest service.
• Strong team player with a service-oriented mindset.
• Knowledge of upselling and product details is a plus.
• Able to work flexible hours in a hotel environment.

Responsibilities

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge of all food and beverage items offered by the department assigned.
• Explain and upsell items offered and provide alternatives when appropriate.
• Monitor supplies, equipment and reduce spoilage and wastage.
• Maintain a clean and organized work area at all times.
• Execute opening and closing procedures for the outlet.

Skills

Food & Beverage passion

People oriented

European luxury

Entrepreneurial

Straightforward

Responsible

Team player

Analytical thinker

Flexible

Reliable

Open-minded

Under pressure

Job description

Hostess (Short Term)

Department: Food & Beverage

Employment Type: Fixed Term - Full Time

Location: Qatar - Doha

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. The job of Hostess is executed satisfactorily when:

• All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• The service team is well managed, having delegated the appropriate tasks to the team members.
• A High quality of product and service is maintained in the outlet.
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

Key Responsibilities

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Project at all times a positive and motivated attitude and exercise self-control.
• Maintain and update the restaurants guest history.
• Maintain a legible and up to date reservation book.

Skills, Knowledge and Expertise

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• Passionate for Food & Beverage
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Sense of responsibility
• Team player
• Analytical thinker
• Flexible and reliable
• Tolerant and open minded
• Works well under pressure