Front Desk Agent

Employment; Doha; On-site; QAR 67,000 - 134,000; Full time

Job summary

Kempinski Doha is seeking a Front Desk Agent to welcome guests, check in and out with a warm, professional image, and uphold Forbes standards.

You will register guests, assign rooms, handle payments, balance cash, and coordinate with housekeeping to manage late check-outs and special requests. The role requires strong guest service skills and clear communication.

Responsibilities

• Check in arriving guests and check out departing guests per Kempinski/LQA/Forbes standards.
• Ensure that LQA results are above 85%.
• Register guests and assign rooms; accommodate special requests as possible.
• Use suggestive selling techniques to sell rooms and promote services.
• Verify guest payment methods and follow credit-checking procedures.
• Process check-out procedures and settle guest accounts with invoices.
• Handle front office cashiers’ transactions and balance cash float.
• Answer guest requests by phone or in person and refer matters as needed.
• Coordinate room status updates with housekeeping for late check-outs and special requests.
• Maintain the neatness of the working area; assist with other duties as needed.

Skills

Guest service orientation

Communication skills

Cash handling

Professional appearance

Job description

Industry Hospitality - Front Desk & Guest Services

Front Desk Agent is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Forbes standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski, Leading Quality Assurance (LQA) standards and Forbes Standards.
• Ensure that LQA results are above 85%.
• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
• Possess a working knowledge of the room reservation procedures.
• Maintain the neatness of his/her working area.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we ar...