Cluster Guest Service Center Agent

Al Rayyan Hospitality; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Minor Hotels is seeking a guest‑centric Front Office professional at Al Najada Doha Hotel By Tivoli in Doha, Qatar. You will anticipate guest needs, know room types and hotel facilities, and represent the brand with reliability and courtesy.

In this role you will resolve guest inquiries, coordinate with departments, and participate in daily briefings and training to elevate service levels across all touchpoints.

Qualifications

• Strong focus on customer service required.
• Prior experience in hotel front office operations preferred.
• Excellent communication skills; fluency in English & Arabic is a plus.

Responsibilities

• Anticipate guest needs and handle inquiries in a courteous, attentive manner.
• Maintain complete knowledge of the hotel product, including rooms, rates, facilities, F&B outlets, and spa promotions.
• Deliver service to the highest standards and follow up on any guest issues promptly.
• Build harmonious working relationships with all hotel departments and participate in daily briefings and training.

Skills

Customer service

Front office experience

Communication skills

Tools

MS Office

PMS experience

Job description

Job Location: Al Najada Doha Hotel By Tivoli Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs. To develop a close and harmonious working relationship with all hotel departments, To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career