Guest Reservations Specialist - Full-Time

Sheraton Hotels & Resorts; Doha; On-site; QAR 60,000 - 85,000; Full time

Job summary

Sheraton Hotels & Resorts in Doha is seeking a Reservations professional to handle booking requests, changes, and cancellations. You will assess guest needs, confirm room type and rate, and explain policies to ensure smooth check-ins and guest satisfaction.

Applicants should be able to input data accurately into the reservation system and follow proper procedures. A professional demeanor and confidentiality are essential, with a focus on teamwork and guest service excellence.

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience.

Responsibilities

• Process all reservation requests by phone, fax, or mail.
• Identify guest needs and determine room type.
• Explain guarantee, special rate, and cancellation policies to callers.
• Input data into reservation system and manage special codes.
• Follow up on guest concerns and escalate as needed.
• Maintain professional appearance and confidentiality; protect guest information.

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Doha is seeking a Reservations professional to handle booking requests, changes, and cancellations. You will assess guest needs, confirm room type and rate, and explain policies to ensure smooth check-ins and guest satisfaction.

Applicants should be able to input data accurately into the reservation system and follow proper procedures. A professional demeanor and confidentiality are essential, with a focus on teamwork and guest service excellence.