Reservations Agent

W Hotels; Doha; On-site; QAR 56,000 - 89,000; Full time

Job summary

W Hotels Doha is seeking a Reservation Associate to handle guest inquiries, process bookings, and manage changes or cancellations. You will verify room availability, explain rates and policies, and document special requests for a seamless guest experience.

The role requires excellent communication, a helpful demeanor, and accuracy in data entry within our reservation system. This on-site position offers full-time hours in West Bay, Doha, Qatar.

Qualifications

• Experience in guest reservations or customer service preferred.
• Clear communication and professional phone manner.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Process all reservation requests via phone, fax or mail.
• Identify guest needs and determine appropriate room type and rate.
• Input data and special requests into the reservation system.
• Explain policies and follow escalation procedures for guest concerns.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Education

High school diploma or GED

Job description

Additional Information

Job Number 26102319

Job Category Reservations

Location West Bay, Zone 61, Doha, Qatar, Qatar,VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.