Guest Relations Hostess - Recreation

InterContinental Hotels Group; Doha; On-site; QAR 109,209 - 145,613; Full time

Benefits offered by this job

Competitive salary

Benefits

Job summary

InterContinental Hotels Group is seeking a Guest Relations Hostess for the Recreation Department at IC - Doha Beach & Spa in Qatar. The role focuses on creating memorable experiences through exceptional service and personalized attention in recreational areas.

Responsibilities include welcoming guests, providing information about facilities, assisting with reservations, and maintaining high cleanliness standards. Prior experience in guest relations or hospitality in a luxury setting is preferred.

This position offers a competitive salary and benefits.

Qualifications

• Previous experience in guest relations or hospitality, preferably in luxury environment.
• Strong focus on guest satisfaction and effective communication.
• Ability to multitask and address guest needs efficiently.

Responsibilities

• Welcome guests to the Recreation Department warmly.
• Provide information about recreational facilities and activities.
• Assist in reservations for recreational services.
• Address guest inquiries and concerns promptly.
• Collaborate with the team for special events and activities.
• Maintain cleanliness and organization of recreational areas.
• Gather and provide insights from guest feedback.
• Uphold luxury standards and reflect hotel’s commitment to excellence.

Skills

Excellent communication skills

Interpersonal skills

Multitasking abilities

Professional attitude

Job description

Hotel: IC - Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction.

Your Day to Day

• Welcome guests to the Recreation Department with a friendly and engaging demeanor
• Provide detailed information about the hotel’s recreational facilities and activities, including pools, fitness centers, spas, and organized events
• Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process
• Address and resolve guest inquiries, requests, and concerns promptly and professionally
• Collaborate with the Recreation team to coordinate and execute special events, classes, and activities
• Monitor and maintain the cleanliness and organization of recreational areas
• Gather guest feedback and provide insights to improve service and guest satisfaction
• Uphold the hotel’s luxury standards and ensure that all guest interactions reflect the hotel’s commitment to excellence

What We Need From You

• Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment
• Excellent communication and interpersonal skills with a strong focus on guest satisfaction
• Ability to multitask and handle guest requests and situations with grace and efficiency
• Professional, positive and approachable attitude

What We Offer

We’ll reward all your hard work with competitive salary and benefits.