Guest Experience Lead — Front Desk & Service

Autograph Collection Hotels; Doha; On-site; QAR 39,000 - 61,000; Full time

Job summary

Autograph Collection Hotels in Doha is seeking a Front Desk professional for a Full Time, non-management role. You will process guest check-ins, verify identities and payments, assign rooms, and activate room keys while ensuring accurate guest accounts and billing alignment.

Daily duties include handling rewards data and comprehensive reports for secure transactions. Responsibilities include balancing cash, preparing closing reports, and supporting training of staff while maintaining a

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements; enter Marriott Rewards information; verify/billing accuracy.
• Balance and drop receipts; complete cashier and closing reports; assist management in training and coaching employees.

Education

High school diploma or G.E.D. equivalent

Job description

Autograph Collection Hotels in Doha is seeking a Front Desk professional for a Full Time, non-management role. You will process guest check-ins, verify identities and payments, assign rooms, and activate room keys while ensuring accurate guest accounts and billing alignment.

Daily duties include handling rewards data and comprehensive reports for secure transactions. Responsibilities include balancing cash, preparing closing reports, and supporting training of staff while maintaining a