Luxury Guest Experience Supervisor

IHG Hotels & Resorts; Doha; On-site; QAR 67,000 - 89,000; Full time

Job summary

IHG Hotels & Resorts in Doha is seeking a Guest Relations Supervisor to deliver professional, guest-focused service and ensure a memorable stay for every guest.

You will oversee daily guest interactions, coordinate with front desk and bell desk, and maintain smooth information flow to enhance guest satisfaction and loyalty.

The role emphasizes courtesy, responsiveness, and a proactive attitude to resolve requests and concerns in a timely manner while upholding IHG’s True Hospitality values.

Responsibilities

• Prepare for daily Guests arrivals in terms of room allocation, amenities and special requests of Guests
• Daily courteous calls to Guest rooms, so too with other guests
• Follow up with Bell desk regards shuttle Bus
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each
• Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned
• Ensure that all messages, mails and packages are delivered to the guest room
• Handle issuance of guest room key cards and ensure effective control for guest security
• Resolve guests complaints/requests and liaise with the department concerned to ensure immediately follow up
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure
• Update guest information into the computer after a complete check in
• Escort Guest to their rooms
• Register and process check in/out for all VIPs guests efficiently and professionally
• Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)

Job description

IHG Hotels & Resorts in Doha is seeking a Guest Relations Supervisor to deliver professional, guest-focused service and ensure a memorable stay for every guest.

You will oversee daily guest interactions, coordinate with front desk and bell desk, and maintain smooth information flow to enhance guest satisfaction and loyalty.

The role emphasizes courtesy, responsiveness, and a proactive attitude to resolve requests and concerns in a timely manner while upholding IHG’s True Hospitality values.