Head Hostess

Sheraton Hotels & Resorts; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Sheraton Hotels & Resorts in Doha seeks a Front Office/Reservations Associate to answer phones, take dining reservations, and manage guest seating. You will enter diner details, maintain wait lists, and ensure accurate wait times, while guiding guests and upholding service standards throughout the dining area.

You will support management in staff training, scheduling, and maintaining cleanliness and safety in all dining zones, while modeling professional appearance and conduct.

Qualifications

• High school diploma or GED required
• At least 1 year of related work experience preferred
• No supervisory experience required
• No professional licenses required

Responsibilities

• Answer phones and take dining reservations
• Enter diner information into reservation system and maintain wait list
• Assist with seating decisions and guide guests through dining rooms
• Ensure proper place settings, cleanliness, and safety in dining areas
• Coordinate with team to meet guest needs and deliver quality service
• Participate in hiring, training, scheduling, and coaching junior staff as needed
• Adhere to company policies and maintain professional appearance and confidentiality

Education

High school diploma or GED

Job description

Additional Information

Job Number 26114248

Job Category Food and Beverage & Culinary

Location Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Answer phones, take dining reservations, and enter diner information into reservation system. Maintain wait list and quote accurate wait time. Make appropriate seating decisions using station rotation chart. Organize seating for large and special needs groups. Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Maintain cleanliness of work areas throughout the day. Monitor dining rooms for seating availability, service, and safety. Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G. E. D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.