Guest Experience Concierge Lead

Hilton; Doha; On-site; QAR 134,000 - 201,000; Full time

Job summary

Hilton is seeking a Concierge Supervisor to manage the concierge desk and deliver memorable guest experiences. You will supervise the team, handle inquiries, and coordinate services to ensure smooth, personalized stays.

As a key hospitality leader, you will oversee budgets and payroll while supporting VIP guests and promoting hotel offerings, contributing to the brand's light and warmth ethos.

Qualifications

• Hospitally focused guest service and supervision capabilities.
• Ability to manage a concierge team, handle inquiries and guest requests.
• Strong communication and interpersonal skills for high-end guest service.

Responsibilities

• Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience
• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
• Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines

Job description

Hilton is seeking a Concierge Supervisor to manage the concierge desk and deliver memorable guest experiences. You will supervise the team, handle inquiries, and coordinate services to ensure smooth, personalized stays.

As a key hospitality leader, you will oversee budgets and payroll while supporting VIP guests and promoting hotel offerings, contributing to the brand's light and warmth ethos.