Global Frontline Customer Support Specialist

SHERATON HOTEL RESORE !; Umm Salal; On-site; QAR 28,000 - 50,000; Full time

Job summary

Sheraton Hotel Restore ! in Umm-Salal, Qatar is seeking a front desk receptionist to deliver customer-oriented support.

The CSR will act as a liaison, provide information about products and services, and resolve customer issues for accounts with accuracy and efficiency. You will handle inquiries across email, live chat, Zendesk, instant messaging and phone, build trusted relationships with customers, and aim to exceed personal support targets.

Qualifications

• Customer-oriented approach to support and issue resolution.
• Ability to multitask and manage multiple channels.

Responsibilities

• Respond to customer inquiries and resolve issues across channels.
• Provide accurate information about products and services.
• Maintain records of customer interactions and accounts.

Skills

Customer orientation

Multitasking

Communication skills

Problem solving

Zendesk

Tools

Zendesk

Job description

Sheraton Hotel Restore ! in Umm-Salal, Qatar is seeking a front desk receptionist to deliver customer-oriented support.

The CSR will act as a liaison, provide information about products and services, and resolve customer issues for accounts with accuracy and efficiency. You will handle inquiries across email, live chat, Zendesk, instant messaging and phone, build trusted relationships with customers, and aim to exceed personal support targets.