Front Desk Manager (Maternity Cover)

Le Méridien Hotels & Resorts; Lusail; On-site; QAR 180,000 - 300,000; Full time

Job summary

Le Méridien Lusail is seeking an experienced Front Office Manager supporter for maternity cover. The role focuses on administering front office functions, supervising Bell/Door staff, switchboard, and Guest Services/Front Desk to ensure efficient check-in/out and high guest satisfaction.

You will work with managers to optimize department financial performance, lead staff to meet service standards, and address guest issues with tact and professionalism in a dynamic hotel environment.

Qualifications

• High school diploma or GED and at least 2 years in guest services or front desk.
• Alternatively a 2-year degree in Hotel/Restaurant Management or related major; no work experience required.

Responsibilities

• Assist Front Office Manager and supervise staff in daily operations.
• Directs check-in/check-out procedures and ensures guest satisfaction.
• Ensure staff communicate goals, expectations and service standards.
• Maintain front desk goals, monitor staffing levels and performance.
• Resolve guest complaints and conflicts while protecting property interests.
• Support front desk team and manage shifts in the absence of managers.

Skills

Guest services experience

Front desk operations

Team supervision

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

Le Méridien Lusail is seeking an experienced Front Office Manager supporter for maternity cover. The role focuses on administering front office functions, supervising Bell/Door staff, switchboard, and Guest Services/Front Desk to ensure efficient check-in/out and high guest satisfaction.

You will work with managers to optimize department financial performance, lead staff to meet service standards, and address guest issues with tact and professionalism in a dynamic hotel environment.