Guest Arrival & Departure Specialist

Le Méridien Hotels & Resorts; Lusail; On-site; QAR 36,000 - 58,000; Full time

Job summary

Le Méridien Hotels & Resorts in Lusail, Qatar, is seeking a Guest Arrival Expert to create memorable first impressions for arriving and departing guests. You will guide guests through arrival experiences, handle checks, and coordinate services to ensure a smooth start to their stay.

The role emphasizes professionalism, safety, and confidentiality, with responsibility for supporting guest requests, preparing reports, and sharing local highlights.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• First impressions are everything. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.
• They are empowered to move about their space and do what needs to be done.
• Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
• Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.

Education

High school diploma or G.E.D. equivalent

Job description

Le Méridien Hotels & Resorts in Lusail, Qatar, is seeking a Guest Arrival Expert to create memorable first impressions for arriving and departing guests. You will guide guests through arrival experiences, handle checks, and coordinate services to ensure a smooth start to their stay.

The role emphasizes professionalism, safety, and confidentiality, with responsibility for supporting guest requests, preparing reports, and sharing local highlights.