Food Delivery Ops Lead — Data-Driven & Cross-Functional

سنونو; Lusail; On-site; QAR 450,000 - 600,000; Full time

Benefits offered by this job

Global vibes

Learning budgets

Autonomy

Generous leave and wellness policies

Agile environment

Job summary

Snoonu, Qatar’s homegrown Super App, seeks an Operations Manager (Food Operations) to own end-to-end delivery service quality. You will drive ETA promise accuracy, reduce lateness, and cut cancellations, working with Logistics, Product, Commerce, and Supply to turn targets into action plans.

You will lead a team of 6 compliance specialists, set clear goals, and guide pilots from diagnostics to production rollout, with relocation to Doha as needed.

Qualifications

• 5+ years of experience in operations, logistics, or marketplace management.
• Proven track record in driving core operational metrics (on-time performance, cancellations, ETA accuracy).
• Analytical skills with data analysis, dashboards, and A/B test design.

Responsibilities

• Own end-to-end service quality metrics for food delivery.
• Manage strategic initiative portfolio with clear owners, deadlines, and ROI.
• Align cross-functional partners across Logistics, Product, Commerce and Supply.
• Directly lead a team of 6 Compliance specialists, set performance targets.

Skills

Operations management

Data analysis

Cross-functional leadership

SQL

Python

Tableau

Tools

Tableau

SQL

Python

Job description

Snoonu, Qatar’s homegrown Super App, seeks an Operations Manager (Food Operations) to own end-to-end delivery service quality. You will drive ETA promise accuracy, reduce lateness, and cut cancellations, working with Logistics, Product, Commerce, and Supply to turn targets into action plans.

You will lead a team of 6 compliance specialists, set clear goals, and guide pilots from diagnostics to production rollout, with relocation to Doha as needed.