Food & Beverage Team Leader - Doha Education City

Premier Inn Hotels LLC (UAE); Doha; On-site; QAR 67,000 - 112,000; Full time

Benefits offered by this job

Medical insurance (including dental)

Air tickets

Work-life balance hours

Job summary

Premier Inn Doha seeks an F&B Team Leader to manage Restaurant and Bar operations, lead and motivate the team, and uphold service standards guests love.

Reporting directly to the F&B Manager, you will welcome guests, train colleagues, handle queries, ensure hygiene and cash-handling procedures, and build rapport with customers while promoting promotions and events in the area. Premier Inn values internal progression and provides opportunities to develop across departments.

Qualifications

• Advanced English language required.
• Arabic language is a plus.
• Flexible, agile and able to work under pressure.
• Proactive and excellent organizational skills.
• Ability to work and lead a team.
• Customer-oriented approach.
• F&B and Alcohol background is a plus.

Responsibilities

• Train, guide, and coach your fellow colleagues to deliver exceptional service.
• Create a warm welcoming experience building rapport with repeat customers and ensure brand standards.
• Answer telephone calls promptly and clearly in a polite and helpful manner.
• Ensure guest feedback and any escalations are managed effectively.
• Ensure payments are handled according to cash handling procedures and shifts closed properly.
• Set up, train the team and implement hygiene and service procedures.
• Build rapport with guests and resolve issues quickly to maintain high-quality service.
• Keep abreast of promotions, activities and events to inform guests accurately.
• Identify corporate leads and drive online mentions.

Skills

Advanced English

Arabic language

Flexible/Agile

Organizational skills

Team leadership

Customer oriented

F&B background

Alcohol background

Tools

Microsoft Office

Job description

Reporting directly to our F&B Manager, our F&B Team Leaders take responsibility for managing the Restaurant and Bar operations and leading and motivating the team to deliver an exceptional service through practiced standards, policies and procedures. Leading by example, you will demonstrate how to welcome and manage guests in a friendly, down to earth manner, taking great pride and attention towards creating a service that our guests love.

What will I be doing?

• Train, guide, and coach your fellow colleagues to deliver exceptional service.
  
• Creating a warm welcomingexperience building a great rapport with repeat customers ensuring you and the team follow F&B service brand standards and procedures.
  
• Answer telephone calls promptly and clearly in a polite and helpful manner.
  
• Ensure that guest feedback and any escalationsare managed effectively.
  
• Ensure that payments are dealt with according to the company’s cash handling procedures and that shifts are effectively closed,and successfullyhanded over to the next shift.
  
• Set up, train the team and implement the hygiene & service procedures and practices.
  
• Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
  
• Keep abreast of all promotions, activities and events in the surrounding area to give accurate information to guests.
  
• Identify corporate leads and driving onlinename mentions.
  

Requirements

• Advanced English language.
  
• Arabic language is a plus.
  
• Flexible, agile and able to work under pressure.
  
• Proactive and excellent organizational skills.
  
• Ability to work and lead a team.
  
• Customer-oriented approach.
  
• F&B and Alcohol background is a plus.
  

Experience

• You will be likely to have minimum of 1 year experience leading F&B team of a branded hotel.
  
• Knowledge of hygiene practices.
  
• Computer Literate – Microsoft Office.
  

We offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas, then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.