Food & Beverage Team Leader

Premier Inn Hotels LLC; Doha; On-site; QAR 78,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Air tickets

Work-life balance

Job summary

Premier Inn Hotels LLC is seeking a capable F&B Team Leader in Qatar to supervise restaurant and bar operations and motivate the team to deliver outstanding service. You will lead by example, ensuring guests are welcomed warmly and service standards are consistently met.

The role emphasizes coaching colleagues, maintaining hygiene practices, handling payments, and staying updated on promotions to assist guests effectively. Arabic language skills are a plus.

Qualifications

• Minimum 1 year experience leading F&B team of a branded hotel.
• Knowledge of hygiene practices.
• Computer literate with Microsoft Office applications.

Responsibilities

• Train, guide and coach colleagues to deliver exceptional service.
• Create a warm welcoming experience and build rapport with repeat guests.
• Answer telephone calls promptly and clearly in a polite manner.
• Ensure guest feedback and escalations are managed effectively.
• Handle payments according to cash handling procedures and ensure smooth shift handovers.
• Set up, train the team and implement hygiene and service procedures.
• Maintain high quality customer service and resolve issues quickly.
• Keep informed about promotions and events to provide accurate guest information.

Skills

Leadership

Guest service

MS Office

Tools

Microsoft Office

Job description

Reporting directly to our F amp B Manager our F amp B Team Leaders take responsibility for managing the Restaurant and Bar operations and leading and motivating the team to deliver an exceptional service through practiced standards policies and procedures Leading by example you will demonstrate how to welcome and manage guests in a friendly down to earth manner taking great pride and attention towards creating a service that our guests love

What will I be doing

• Train guide and coach your fellow colleagues to deliver exceptional service
• Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow F amp B service brand standards and procedures
• Answer telephone calls promptly and clearly in a polite and helpful manner
• Ensure that guest feedback and any escalations are managed effectively
• Ensure that payments are dealt with according to the company s cash handling procedures and that shifts are effectively closed and successfully handed over to the next shift
• Set up train the team and implement the hygiene amp service procedures and practices
• Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service
• Keep abreast of all promotions activities and events in the surrounding area to give accurate information to guests
• Identify corporate leads and driving online name mentions

Experience

• You will be likely to have minimum of 1 year experience leading F amp B team of a branded hotel
• Knowledge of hygiene practices
• Computer Literate Microsoft Office

Benefits

We offer a competitive salary package medical insurance which includes dental air tickets and hours which offer you a work life balance. Along with this we have many examples of how those that work with us have grown and developed their career throughout our company So if you are committed and driven and want to develop into other areas then we will support you to do this

• A passion for great customer service
• Advanced English language.
• Arabic language is a plus.
• Flexible, agile and able to work under pressure.
• Proactive and excellent organizational skills.
• Ability to work and lead a team.
• Customer-oriented approach.
• Attention to details.
• F&B and Alcohol background is a plus.