Guest Experience amp Service
- Welcome and engage guests in a warm confident natural and personalized manner
- Create genuine connections with guests while maintaining professional and appropriate interactions
- Present menus and confidently explain food and beverage offerings ingredients preparation methods and daily specials
- Take accurate food and beverage orders and communicate them promptly to the kitchen and bar teams
- Anticipate guest needs and provide attentive service without being intrusive
- Personalize interactions by recognizing guest preferences names special occasions and dietary requirements whenever possible
- Serve food and beverages according to established service standards and sequence of service
- Regularly check guest satisfaction and respond promptly to requests or concerns
- Handle guest feedback professionally and immediately escape concerns when management assistance is required
- Thank guests genuinely and ensure a warm farewell at the conclusion of their experience
Food amp Beverage Operations
- Prepare assigned restaurant bar pool beach event or other F amp B service areas before operations
- Complete mise-en-place and ensure service stations are fully stocked and organized
- Maintain cleanliness and presentation of tables chairs menus service equipment and surrounding areas
- Ensure correct table setup according to the meal period and outlet requirements
- Coordinate closely with the kitchen bar stewarding and other departments to ensure smooth and timely service
- Serve and clear food beverages plates glassware and cutlery efficiently
- Process guest bills and payments accurately in accordance with established procedures
- Ensure correct posting of charges to guest rooms or other applicable accounts
- Assist with restaurant opening and closing procedures
- Support special events private dining functions and resort activations when required
Product Knowledge amp Upselling
- Maintain strong knowledge of all menus beverages promotions and resort offerings
- Understand ingredients and common allergens and communicate dietary requirements accurately to the kitchen
- Recommend dishes and beverages based on guest preferences
- Practice suggestive selling and upselling naturally while prioritizing the guest experience
- Participate in menu briefings tastings training sessions and product knowledge activities
Hygiene Safety amp Compliance
- Follow all food safety hygiene sanitation and HACCP requirements
- Maintain excellent personal hygiene and grooming standards at all times
- Ensure food and beverages are handled safely and appropriately
- Immediately report hazards accidents equipment defects or safety concerns
- Follow all resort policies procedures security requirements and emergency procedures
- Handle resort property equipment and supplies responsibly
Teamwork amp Our Habitas Culture
- Work collaboratively with colleagues across Food amp Beverage and other departments
- Support colleagues during busy periods to maintain a seamless guest experience
- Communicate clearly respectfully and professionally with team members
- Participate actively in daily briefings training sessions meetings and resort activities
- Demonstrate flexibility and willingness to assist in different F amp B areas according to operational requirements
- Consistently demonstrate the Our Habitas values and contribute to a positive inclusive and respectful workplace
- Take ownership of the guest experience rather than limiting responsibilities to assigned tables or sections
Additional InformationWhat s in it for you
The opportunity to join an innovative fast-growing international group that s committed to not just building new hotels but building a global brand The chance to challenge the norm and work in an environment that is both creative and rewarding Become part of a team that s very passionate about creating great hospitality experiences and exploring new locations at every opportunity A competitive package and plenty of opportunity for development Excellent discounts across the entire Ennismore family of brands Working at Our Habitas means being part of a purpose-driven movement You will help shape stories that go beyond rooms and amenities creating emotional experiences and connecting people through shared rituals culture and a sense of belonging If you believe in luxury that speaks to the soul and want to build something meaningful in two of Middle East s most extraordinary destinations we d love to meet you
Qualifications
- Previous experience as an F&B Server, Waiter/Waitress, or similar hospitality role is preferred.Previous experience in a luxury hotel, resort, lifestyle hotel, or high-quality restaurant environment is an advantage.Good knowledge of food and beverage service standards.Basic knowledge of food safety, hygiene, and allergens.Good spoken English; additional languages are an advantage.Experience using a POS system is an advantage.