F&B Team Lead: Guest Service & Operations

Employment; Doha; On-site; QAR 60,000 - 85,000; Full time

Job summary

The St. Regis West Bay Doha is seeking a dedicated hospitality professional to ensure staff work as a cohesive team delivering exceptional guest service.

You will complete opening and closing duties, maintain cleanliness, and monitor dining room operations throughout shifts. You will assist management in hiring, training, scheduling, and coaching, while upholding safety policies, protecting assets, and cultivating guest satisfaction.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Ensure staff is working together as a team to ensure optimum service and guest needs are met.
• Complete opening and closing duties as necessary, including setting up supplies and tools, cleaning equipment and areas.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
• Communicate information to manager/supervisor by documenting pertinent information in appropriate department.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

The St. Regis West Bay Doha is seeking a dedicated hospitality professional to ensure staff work as a cohesive team delivering exceptional guest service.

You will complete opening and closing duties, maintain cleanliness, and monitor dining room operations throughout shifts. You will assist management in hiring, training, scheduling, and coaching, while upholding safety policies, protecting assets, and cultivating guest satisfaction.