F&B Hostess

Tivoli Hotels & Resorts Limited; Doha; On-site; QAR 34,000 - 44,000; Full time

Job summary

Tivoli Hotels & Resorts Limited is seeking a Hostess at Souq Waqif Boutique Hotel By Tivoli in Doha. You will greet guests, seat them according to the floor plan, and help ensure a warm, seamless dining experience.

Responsibilities include handling reservations, pre-assigning tables, and maintaining a clean hostess stand. Strong English communication and a customer-focused attitude are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Professional appearance and customer service mindset.
• Ability to multitask and stay organized.
• Fluent in English; additional languages are a plus.
• Previous experience in a restaurant or hospitality setting is a plus.

Responsibilities

• Greet guests, seat them per floor plan and ensure satisfaction.
• Address guest concerns and respond promptly.
• Conduct regular table visits to monitor satisfaction.
• Handle reservations and cancellations per standards.
• Maintain hostess stand and dining area.
• Assist staff to ensure smooth restaurant operations.
• Collaborate with staff to provide optimum service.
• Be flexible and rotate within different F&B outlets.
• Assist with cashiering procedures and balance transactions.
• Participate in training and other duties as assigned by management.

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

Organization

Fluent English

Job description

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Location

Souq Waqif Boutique Hotel By Tivoli

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet guests warmly and seat them according to the restaurant’s floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints, ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.
• Handle reservations and cancellations, following department standards.
• Communicate any changes to reservations or cancellations to management.
• Pre-assign tables and ensure special requests are addressed.
• Maintain a clean and organized hostess stand and dining area.
• Ensure tables are properly set and ready for service.
• Monitor the cleanliness and working condition of equipment and supplies.
• Assist staff as needed to ensure smooth restaurant operations.
• Collaborate with restaurant staff to provide optimum service.
• Promote a cooperative and productive working climate.
• Be flexible and rotate within different F&B outlets as required.
• Assist with cashiering procedures and balance transactions.
• Participate in training and other duties as assigned by management.
• Strong communication and customer service skills.
• Ability to handle high-volume periods and anticipate guest needs.
• Detail-oriented with a focus on cleanliness and organization.
• Previous experience in a restaurant or hospitality setting is a plus.

Qualifications

• Excellent communication and interpersonal skills
• Professional appearance
• Customer service-oriented mindset
• Ability to multitask and stay organized
• Fluent in English; additional languages are a plus