Experience Transformation Lead: Customer Growth Vision

Accenture Middle East; Doha; On-site; QAR 655,000 - 1,092,000; Full time

Job summary

Accenture Song in Doha seeks an Experience Transformation Senior Manager to lead customer-centric transformations that enhance engagement, brand experience, and business performance.

You will define CX transformation strategies, guide end-to-end journey redesigns, and drive digital marketing and personalization programs while coordinating multidisciplinary teams and senior stakeholders.

Qualifications

• Bachelor's degree is required.
• 10+ years of experience in customer experience, marketing transformation, consulting, or digital strategy.
• Experience leading customer journey and experience transformation projects.
• Strong presentation and stakeholder management skills.
• Experience managing multidisciplinary teams.

Responsibilities

• Define customer experience transformation strategies.
• Lead end-to-end customer journey redesign initiatives.
• Drive digital marketing and personalization programs.
• Facilitating customer insight and service design workshops.
• Managing complex client engagements and delivery teams.
• Identifying opportunities for business growth and innovation.
• Collaborating with strategy, technology, and data teams.
• Leading executive-level stakeholder discussions.

Skills

Stakeholder management

Presentation skills

Team leadership

Customer experience

Education

Bachelor's degree

Job description

Accenture Song in Doha seeks an Experience Transformation Senior Manager to lead customer-centric transformations that enhance engagement, brand experience, and business performance.

You will define CX transformation strategies, guide end-to-end journey redesigns, and drive digital marketing and personalization programs while coordinating multidisciplinary teams and senior stakeholders.