Experience Transformation Senior Manager

Accenture Middle East; Doha; On-site; QAR 655,000 - 1,092,000; Full time

Job summary

Accenture Song in Doha seeks an Experience Transformation Senior Manager to lead customer-centric transformations that enhance engagement, brand experience, and business performance.

You will define CX transformation strategies, guide end-to-end journey redesigns, and drive digital marketing and personalization programs while coordinating multidisciplinary teams and senior stakeholders.

Qualifications

• Bachelor's degree is required.
• 10+ years of experience in customer experience, marketing transformation, consulting, or digital strategy.
• Experience leading customer journey and experience transformation projects.
• Strong presentation and stakeholder management skills.
• Experience managing multidisciplinary teams.

Responsibilities

• Define customer experience transformation strategies.
• Lead end-to-end customer journey redesign initiatives.
• Drive digital marketing and personalization programs.
• Facilitating customer insight and service design workshops.
• Managing complex client engagements and delivery teams.
• Identifying opportunities for business growth and innovation.
• Collaborating with strategy, technology, and data teams.
• Leading executive-level stakeholder discussions.

Skills

Stakeholder management

Presentation skills

Team leadership

Customer experience

Education

Bachelor's degree

Job description

We Are

Accenture Song helps organizations create growth through meaningful customer experiences, intelligent marketing, and innovative digital products. We bring together creativity, data, technology, and strategy to help clients build relevant experiences at speed and scale.

We Are

Accenture Song helps organizations create growth through meaningful customer experiences, intelligent marketing, and innovative digital products. We bring together creativity, data, technology, and strategy to help clients build relevant experiences at speed and scale.

The Work

As an Experience Transformation Senior Manager, you will lead customer-centric transformation initiatives that improve customer engagement, brand experience, and business performance.

• Defining customer experience transformation strategies
• Leading end-to-end customer journey redesign initiatives
• Driving digital marketing and personalization programs
• Facilitating customer insight and service design workshops
• Managing complex client engagements and delivery teams
• Identifying opportunities for business growth and innovation
• Collaborating with strategy, technology, and data teams
• Leading executive-level stakeholder discussions

Here’s What You Need

• Bachelor's degree
• 10+ years of experience in customer experience, marketing transformation, consulting, or digital strategy
• Experience leading customer journey and experience transformation projects
• Strong presentation and stakeholder management skills
• Experience managing multidisciplinary teams

Bonus Points If You Have

• Experience with CRM, Adobe, Salesforce, or marketing technology platforms
• Design Thinking certification
• Experience within consulting organizations